Primary Details

Time Type: Part time

Worker Type: Employee

At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company’s cultural elements – because we know it's not just what we do that matters, it's how we do it that makes the difference.

This opportunity is responsible for learning the following ITSM disciplines: Change Management, Major Incident Manager, Problem Management, and Configuration Management. This role will also be responsible for assisting with reporting, data analysis and special projects.

Ideal candidate will be pursuing a degree in Computer Science, Statistics, Math, Engineering, Psychology, Communications, English, History, Business or Project Management. Strong and analytical and communication skills are required.

Primary Responsibilities

• Support Major Incident Managers in incident management activities

• Support and maintain change management activities which includes updating distribution and contact lists, data entry, and working in and reporting from ServiceNow (ticket management tool)

• Support Problem Manager in Problem Management activities

• Support Configuration Manager in Configuration activities

• Support Team Lead on special projects

• Support team development by reviewing and analyzing business process issues, communicating feedback to team members, responding to inquiries

• Provide support by responding to change questions, troubleshooting errors and developing solutions to ensure implementation of process improvements

• Creating reports, presentations and analyzing data/statistics as needed

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

• Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Required Qualifications

• High School Diploma/GED currently enrolled in a 2 or 4 year Undergraduate program or pursuing a higher degree

Preferred Qualifications

Knowledge

• Proficient in Microsoft Office products

• Working knowledge of common computer-related terminology

• Applied knowledge of processes and procedures for maintaining and troubleshooting tools and technologies

• Applied knowledge of the design, development, and application of technology for specific purposes

• Familiarity with ITIL framework and practical applications

Skills

• Understand project management

• Understand technology

• Provide technical knowledge and capabilities as team member and individual contributor

• Generate or adapt equipment and technology to serve user needs

• Identify improvement opportunities and make recommendations

• Customer service background and excellent communication skills

• Utilize effective research and investigative techniques

• Communicate information in a clear, well organized and professional manner

• Provide personalized and quality service to meet the expectations of internal and external customers

Abilities

• Excellent oral and written skills

• Work with people at different levels within the organization to accomplish a common goal; establish and maintain effective, trusting and respectful relationships with customers

• Adapt and be flexible in a complex, changing environment

• Multi-task and handle competing priorities

• Work independently with little supervision or direction

• Quick learner

As a QBE Intern you will benefit from:

• A truly global environment

• Formal mentorships and training

• Senior leadership interactions

• Personal and professional development

• Career and networking opportunities

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Travel Frequency

• NA

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Hourly Salary Range: $17.50 - $20.50 depending on your current year in school

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE North America is a global insurance leader helping customers solve unique risks, so they can stay focused on their future. Part of QBE Insurance Group Limited, QBE North America reported Gross Written Premiums in 2022 of $7.27 billion. QBE Insurance Group’s results can be found at qbe.com. Headquartered in Sydney, Australia, QBE operates out of 27 countries around the globe, with a presence in every key insurance market. The North America division, headquartered in New York, conducts business primarily through its insurance company subsidiaries.