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Inside Sales Representative (Inbound Calls) - Knoxville, TN

Learn more about Travelers


Inside Sales Representative (Inbound Calls) - Knoxville, TN

Knoxville, TN
Full Time
  • Responsibilities

    Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

    What you'll do in this role:

    Consult and counsel with prospective customers via telephone to sell insurance products. Utilize understanding of Travelers Personal Insurance products and underwriting guidelines to gather required customer information, evaluate and properly price individual risks. Above all, you'll be a part of a growing team and represent Travelers in a positive manner to close sales. This entry level Inside Sales Representative is specialized in providing information about our products in an easy and understandable way, as well as making recommendations on a product that best suits each individual. Our collaborative work environment allows for all of our Inside Sales Representatives to continuously develop themselves further in order to provide the absolute best customer service possible. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.

    Your day to day will include:

    • Develop working product, underwriting and sales knowledge to counsel and sell available insurance products
    • Learn to solicit all information necessary to produce quotes and close sales
    • Learn to develop underwriting exposures and make pricing decisions or recommendations to Underwriter (as appropriate)
    • Develop basic telemarketing, sales and systems skills, build knowledge of underwriting criteria and guidelines, and increase product knowledge
    • Takes inbound and make outbound calls as they relate to the Direct Sales marketing channel
    • Understand the Travelers sales work flow and areas of focus to add customer value
    • Learn to demonstrate strong active listening skills to identify customer problems or objection
    • Learn to handle objections professionally while clearly articulating relevant product and corporate features, benefits, and value to the consumer, based on developing working product knowledge
    • Achieve and maintain the minimum required quality and underwriting metrics while consistently striving to improve
    • Receive and implement constructive feedback in the form of professional coaching
    • Perform other duties as assigned
  • Qualifications
    • High school diploma or GED
  • Compensation
    Competitive Salary
  • Benefits

    Comprehensive Benefits Package.

  • Industry
  • Fun Fact
    Our Claims professionals have access to FAA certified drone pilot training!
  • About Us

    The Travelers Companies, Inc. is a leading provider of property casualty insurance for auto, home, and business. Travelers prides themselves on helping customers manage risk before a claim occurs — and responding with speed, professionalism, and compassion when claims do happen. Through challenging work in a fast-paced atmosphere, they provide student and graduates with a rewarding experience that will keep them moving.