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Insurance Operations Intern (Summer 2019)

MassMutual

MassMutual

Insurance Operations Intern (Summer 2019)

Springfield, MA
Internship
Paid
  • Responsibilities

    Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

    A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

    Together, we’re stronger.

    Early Career Internship Program

    Why should I consider MassMutual?

    At MassMutual, we are looking for and investing in students who will become tomorrow’s future business leaders. The MassMutual Early Career Internship Program is an 11-week summer internship in which you will help solve business problems, develop both the professional and leadership skills needed to build a successful career in a diverse and established Fortune 100 Company while having fun and building relationships that will last a lifetime. With internships in Finance, Investment Management, Marketing and Insurance Operations, you can explore the career path that is right for YOU!

    A Few Potential Areas of Work:

    Org Engagement and Communication

    • Develop a communication strategy that will meet the needs and expectations of the employee population, research and develop best practices for engaging a remote workforce, research and develop a communications portal that uses multimedia content to engage employees

    Data Management and Controls

    • Support execution of various fraud prevention projects/initiatives, produce reports/analysis based on key customer questions, conduct testing/analysis of various data sources

    Annuity Post Issue

    • Track and analyze data related to problem solving activities, work on the development of a remote employee engagement strategy, assist in mapping and documentation of key processes

    Claims

    • Develop scope, role definition and plans, analyze, design and develop business solutions, coordinate and facilitate working sessions

    Client Services

    • This organization is responsible for the post issue service delivery of life, disability and annuity products.
    • Assist by coordinating and executing project plan through value stream mapping while also learning about and implementing agile methodology in order to provide continuous improvement recommendations to the organization.

    Robotics

    • Supports business partners as they experiment with automation by leveraging software to replicate the actions of a human to replace high volume repetitive work.
    • Work with assigned business areas to determine all potential robotics opportunities, develop dashboards to track project adherence and coordinate business deliverables and resources to ensure timeliness of projects.

    Strategic Service Partners

    • Supports large scale relationship management of both existing and future Third Party Administration accountable for the end-to-end service and administration of operational support functions.
    • Work on assessing current state of initiatives and identify areas for improvements, leverage project management and continuous improvement tools and behaviors and schedule and facilitate work sessions.

    New Business and Underwriting

    • Responsible for receiving applications, assessing mortality and morbidity risk and issuing contracts accurately.
    • Help support creation of business cost benefit analysis along with project charter design to move projects through process as well as assist in design and implement of automation in the business.
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  • Qualifications

    Minimum Qualifications:

    • Current Sophomore or Junior enrolled in a four-year Bachelor degree program
    • Must have a cumulative GPA of 3.0 on a 4.0 scale
    • Demonstrated leadership skills gained from student clubs, community involvement or work experience
    • Demonstrated proficiency in oral and written communication
    • Must be authorized to work in the United States without requiring visa sponsorship, both now and in the future

    Preferred Qualifications:

    • Cumulative GPA of 3.2 or higher
    • Strong, creative problem solver
    • Works autonomously, self-starter
    • Intellectually curious and agile learner
    • Preference for business majors
    • Minor in Information Technology or Computer Science
    • Demonstration of MassMutual’s Core Values: Act with Integrity, Focus on the Customer, Value People, Work Collaboratively, and Achieve Results
  • Benefits

    Intern Program Highlights:

    • Meaningful Projects: Apply your knowledge and skills by participating in high profile projects in a respected and highly rated company. Take part in our collaborative work environment focusing on process improvements that help us better serve our customers, including both external and internal customers.
    • Corporate Learning & Development Programs: Participate in internal programs that allow you to develop professional skills and competencies such as Networking 101, Empower (leadership course), Building Your Personal Brand, Microsoft Excel training course, etc.
    • Personalized Coaching: Receive career and leadership coaching specific to you and your development needs from our Early Career Program team.
    • Mentors: Be paired with professionals at MassMutual to learn about the business throughout several departments while utilizing your mentors as a sounding board to share and shape your ideas.
    • Networking Opportunities: Engage with the greater MassMutual community by being involved in networking activities and also our “coffee with” sessions set up as smaller group meetings with senior leaders in the company.
    • Volunteer Opportunities: MassMutual invests more than $20 million annually in organizations across the country to support communities and broaden their economic opportunity. Join colleagues within MassMutual and make a positive impact in the community!
    • Community: You will have the opportunity to work with talented interns across several departments in a highly-collaborative environment.
  • Industry
    Insurance
  • Fun Fact
    In 2017, MassMutual was the #1 in the country for whole life insurance sales and #2 in the country for total life insurance sales.
  • About Us

    MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policy owners. MassMutual offers a wide range of financial products and services, including life insurance, disability income insurance, long-term care insurance, annuities, retirement plans and other employee benefits.