PRIMARY PURPOSE:

Conduct research, verify and publish content for new procedures, procedure changes and rate revisions for the Sales and Service areas of National General Insurance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Work on all phases of information development from analyze, research and interviewing to gather content for writing and editing documents
• Maintain continuous interaction with various departments on the impact of the proposed document creation and updates
• Produce high quality end user documentation for a global audience
• Maintain knowledge of the system used to house procedures to support accurate and timely delivery to the end user
• Manage competing deadlines and prioritize appropriately
• Respond to feedback from end users
• Communicate and support the Change Control process to gain final approval on all content prior to publication
• Communicate with other Content Editors to ensure consistent content format, structure across all business functions
• Identify common process opportunities, driving business to a global product