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Knowledge Management Specialist I, II

Learn more about National General Insurance
National General Insurance

National General Insurance

Knowledge Management Specialist I, II

Winston-Salem, NC
Full Time
  • Responsibilities


    Conduct research, verify and publish content for new procedures, procedure changes and rate revisions for the Sales and Service areas of National General Insurance.


    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Work on all phases of information development from analyze, research and interviewing to gather content for writing and editing documents
    • Maintain continuous interaction with various departments on the impact of the proposed document creation and updates
    • Produce high quality end user documentation for a global audience
    • Maintain knowledge of the system used to house procedures to support accurate and timely delivery to the end user
    • Manage competing deadlines and prioritize appropriately
    • Respond to feedback from end users
    • Communicate and support the Change Control process to gain final approval on all content prior to publication
    • Communicate with other Content Editors to ensure consistent content format, structure across all business functions
    • Identify common process opportunities, driving business to a global product
  • Industry
  • Fun Fact
    We're a company of many niche businesses where you can grow and thrive in many different disciplines.
  • About Us

    National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.