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National General Insurance

National General Insurance

Loss Drafts Representative

Mesa, AZ
Full Time
  • Responsibilities


    Responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. Support borrowers and contractors by providing detailed information on how to progress a claim file; de-escalate calls and process complaints; handle disbursement of claim funds.


    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Follow standard procedural guidelines for performing tasks
    • Respond to written and verbal customer requests, inquiries in a timely and professional manner
    • Validate documents pertaining to claim
    • Order and review inspection results
    • Request claim funds when applicable
    • Update records and note system as required
    • Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
    • Provide assistance and back up as needed to meet client requirements and SLA’s
    • Handle other duties/projects based on business needs
    • Ability to work in fast paced environment
    • Able to meet and maintain production standards, non processing time, quality, and attendance guidelines
    • May verify claim check deposits
    • May process draws/draw approvals
    • May assist with cross training inbound representatives on borrower follow up queue
    • May deal with Workforce Management chat monitoring
    • May process payee header requests for claim checks
    • May help with fraud affidavit review and submittal
    • May assist in help desk chats
  • Qualifications


    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • High school diploma or general education degree (GED)
    • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
    • Must possess effective verbal and written communication skills
    • Sound analytical skills
    • Solid work quality, accuracy and proficiency
    • General system application and processing knowledge


    • Bilingual skills, both written and verbal, highly desirable
    • Mortgage Lending Call Center specific experience
    • 1+ years of experience in a Call Center
  • Industry
  • Fun Fact
    We're a company of many niche businesses where you can grow and thrive in many different disciplines.
  • About Us

    National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.