DESCRIPTION:

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. AT ANTHEM, INC., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will DRIVE THE FUTURE OF HEALTH CARE. 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

THIS IS A 100% REMOTE/VIRTUAL OPPORTUNITY

The MEMBER & GRS SERVICE EXPERIENCE CONTACT CENTER INTERN will be responsible for…

Primary responsibilities:

• Develop & analyze process flow for top call drivers in a Medicare contact center

• Outline gaps in a clear and concise format detailing existing processes, gaps and potential solutions & process flow recommendations

• Interface with a variety of stakeholders including contact center directors, managers, and front-line associates both in and outside of the contact center, as appropriate.

• Understanding compliance related concerns within the call process flow

• Developing an understanding and articulate different modified approach to solve for first call resolution, issue resolution & customer satisfaction

• Navigate internal systems to listen to live and recorded calls, understand the root cause of the call and include in high level analysis / recommendations

• Other duties as assigned

Functions OR examples of projects for this role: 

• May assist with process mapping inbound calls to the Medicare & GRS contact center

• May assist with various CMS compliance initiatives

• May assist with other projects, as needed

QUALIFICATIONS

• Pursuing a degree in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources Management, or other related degrees

• This internship is from June to August and is 40 hours per week

• Must be enrolled fulltime at an accredited college or university during internship

• Students must be authorized to work in the U.S. without future visa sponsorship requirements

Anthem offers associates a comprehensive, flexible benefits package as part of our Total Rewards program. As an intern, you are eligible for enrollment in onsite fitness centers, you can contribute to the 401k, and have the opportunity to participate in an informal mentorship program through our Business Resource Groups (BRGs). Through your secure, personalized new hire portal, you will have access to our Total Rewards program information so that you can review many additional benefits that would be available to you if you were to become a full-time Anthem associate in the future.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading. Through its affiliated companies, Elevance Health serves more than 106 million people, including 42 million within its family of health plans. We aim to be the most innovative, valuable and inclusive partner.