If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Job Description Summary

In Personal Lines Claims, we are there for our customers when they need us most! Do you have the ability to communicate compassionately? Do you love to learn new things every day? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you!

As a Personal Lines Claims Associate Intern, you’ll learn more about the critical role a claims associate provides when a customer experiences a loss. We’ll count on you to promote and provide outstanding customer service and be responsible for assisting with the disposition of claims according to claims best practices.

We’re looking for Personal Lines Claims Interns, location variable, with remote work options available. Some travel will be necessary for the Capstone project (under 2 week).

Three interns will be accepted with placement in 1 of the 3 disciplines (Property, Auto, Casualty).

Internship Roles/Responsibilities:

• Completes training necessary to understand the claims process to support the claims organization.
• Adheres to high standards of professional conduct
• Learn more about determining proper policy coverages and, where necessary, assist with investigations, evaluations, and estimates in alignment with company guidelines, and applying best claims practices.
• Builds knowledge of: Personal Lines physical damage claims; current guidelines in the claims function; and policy changes and modifications.
• Submits administrative reports as the need arises.
• Initiates and conducts follow-ups using the claims handling system or other related systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• May perform other responsibilities as assigned.
• Complete a capstone project: Identify an opportunity area within the Claims function, develop a solution to address the opportunity and present the proposal to Personal Lines Claims leadership team for consideration.

Skills/Qualifications Desired

Education:

• Undergraduate studies in business management, finance, Risk Management, Insurance or related field preferred
• Completion of sophomore or junior year is preferred
• Involvement in student activities and/or some work experience

Knowledge, Abilities and Skills

• Ability to acquire skills necessary to make decisions and find a resolution in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions.
• Ability to effectively prioritize work.
• Ability to work in a fast-paced and team-based environment.
• Written and verbal communication skills for contact and/or consultation with policyholders, claimants, repairpersons, attorneys, physicians, agents and the general public.
• Ability to efficiently operate personal computer and software for claims-related and other business applications.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment.

The national hourly pay range for Nationwide Internships is: $21 - $35

At Nationwide, our purpose is clear: we protect people, businesses, and futures with extraordinary care. Since 1926, we’ve been steadfast in our commitment to safeguarding what matters most. But it’s more than just a job for us—it’s a calling. Our financial strength and caring culture extend beyond our associates; they resonate within the very communities we serve. You can feel the difference at Nationwide. It’s in the way we listen, the way we innovate, and the way we support one another. That’s why we’re consistently recognized as one of the Fortune 100 Best Companies To Work For. But don’t just take our word for it—see what others say about us. Explore why Nationwide is more than a workplace; it’s a place where purpose meets passion.

And here’s the best part: you belong here. We’re an equal opportunity employer, celebrating diversity and fostering an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. At Nationwide, we don’t just prohibit discrimination and harassment—we actively create a space where every characteristic is valued and every voice is heard.