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National General Insurance

National General Insurance

Premier Auto Claims Associate

Virginia Beach, VA
Full Time
  • Responsibilities


    Responsible for being the primary claim holder for specific areas within the Claims Department which includes investigating, researching, determining coverage, estimating damage, negotiating settlements and making recommendations on legal and claim coverage issues. Provide exemplary and expeditious claim service to the policyholder and agent of record. This is an inside position handling Auto claims in multiple states and venues.


    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Handle assigned Auto claims by determining coverage, identifying damages and resolving claim within a set amount of time
    • Answer questions from others within National General on high net worth claim processes and procedures
    • Adhere to claim best practices and workflows that support a fast-paced, high growth environment
    • Provide excellent customer service to diverse groups of people (vendors, customers, team members, etc.) by meeting customer’s needs in a timely manner and managing expectations as needed
    • May direct, control and manage the work of vendor partners to ensure their work meets our expectations in regard to quality and expense
  • Qualifications


    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
    • 2+ years of experience handling Auto claims including liability and coverage investigations
    • Obtain/Maintain appropriate licensing or educational requirements
    • Thorough knowledge of claims policies and procedures
    • Ability to work independently and remotely as a self-starter
    • Ability to work in a team environment
    • Skills in research, investigation and problem solving
    • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
    • Must be customer focused
    • Must possess effective verbal and written communication skills
    • Ability to successfully work in a fast paced, changing environment
    • Proficient in MS Office (Word, Excel, Power point)
    • Ability to travel up to 10+%
    • Clear understanding of auto industry
    • Experience with High Net Worth Auto claims
    • Claims experience with high valued vehicles
    • Auto estimate knowledge and ability to assess auto physical damage from photos


    • Professional designation in area of concentration
  • Industry
  • Fun Fact
    We're a company of many niche businesses where you can grow and thrive in many different disciplines.
  • About Us
    National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.