Customer Support Representative (Fully Remote)

Learn more about McQuade Organization
McQuade Organization

McQuade Organization

Customer Support Representative (Fully Remote)

Remote
Paid
  • Responsibilities
    • Communicate with clients through scheduled phone and Zoom appointments.
    • Assist clients with enrollment applications and required documentation.
    • Respond to customer questions and help identify appropriate solutions.
    • Maintain accurate client records using company systems and CRM tools.
    • Deliver a professional, positive, and customer-focused experience.
    • Participate in virtual training, coaching sessions, and team meetings.
  • Qualifications
    • Strong work ethic and professional attitude
    • Self-motivated, disciplined, and goal-oriented
    • Comfortable working by phone and Zoom
    • Able to work independently in a remote environment
    • Bilingual candidates encouraged to apply
  • Desired skills
    • Strong communication and active listening
    • Relationship-building and customer service
    • Organization and time management
    • Coachability and willingness to learn
    • Ability to follow scripts and proven systems
    • Problem-solving and objection handling
    • Leadership mindset and desire to grow
  • Compensation
    First Year Compensation working a Full Time schedule is $67,000 - $82,000
  • Benefits
    • 100% remote work environment and Flexible scheduling opportunities.
    • Training, mentorship, and ongoing professional development.
    • Access to company systems and client appointment opportunities.
    • Performance-based earning potential with uncapped opportunities.
    • Opportunities for career advancement and leadership development.
    • A supportive team environment focused on growth and success.
  • Industry
    Insurance
  • About Us

    Globe Life: American Income Division (AIL) is one of the largest providers of supplemental insurance coverage to labor unions, credit unions, and associations. American Income Division is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand.

    AIL’s wholly-owned subsidiary, Globe Life: National Income Division (NIL), is licensed in the state of New York. Globe Life: American Income/National Income Division has earned the A (Excellent) Financial Strength Rating from A.M. Best Company as of (8/23). Globe Life: American Income Division is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), an S&P 500 Company