About the Role

We are looking for a friendly, dependable Remote Customer Success Associate to support clients virtually as they review and select benefit options that fit their individual needs.

In this role, you’ll communicate with clients through phone, video, and online platforms, answer questions, explain available options in an easy-to-understand way, and help guide clients through the selection process.

No in-person office work is required. You’ll work remotely while providing personalized support and creating a positive client experience.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Desired Skills Experience using Zoom, Google Meet, or Microsoft Teams. Comfortable making outbound calls and following up with clients. Active listening and problem-solving abilities. Time management and self-motivation. Ability to build rapport and maintain professional relationships. Data entry and CRM software experience is a plus. Adaptability and willingness to learn new systems and processes.

What We Offer:

• A diverse and welcoming workplace that values your unique contributions.
• Competitive compensation with performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Flexible work options, including work-from-home

Globe Life: American Income Division (AIL) is one of the largest providers of supplemental insurance coverage to labor unions, credit unions, and associations. American Income Division is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand.

AIL’s wholly-owned subsidiary, Globe Life: National Income Division (NIL), is licensed in the state of New York. Globe Life: American Income/National Income Division has earned the A (Excellent) Financial Strength Rating from A.M. Best Company as of (8/23). Globe Life: American Income Division is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), an S&P 500 Company