Responsibilities • Client Engagement: Connect with clients through virtual meetings and phone calls to understand their needs and deliver tailored benefits solutions. • Customer Success: Serve as the main point of contact for assigned clients, ensuring their questions are answered and their experience exceeds expectations. • Team Leadership: Mentor and support new representatives, helping them develop their skills in client communication and service excellence. • Continuous Growth: Embrace training, feedback, and leadership development opportunities to advance within the organization. • Collaboration: Work closely with team leaders to refine processes that improve client satisfaction and overall team performance.

Qualifications The Ideal Candidate: • A genuine passion for customer service and helping others succeed. • Strong communication and interpersonal skills. • Leadership potential and a desire to mentor others. • Self-motivated, organized, and goal-oriented. • Integrity, accountability, and a commitment to excellence. • Comfortable working in a fully remote, performance-driven environment

Desired Skills for Remote Client Success Manager

Exceptional Communication Skills – Clear, concise, and professional written and verbal communication across email, video calls, and chat platforms.

Customer Relationship Management – Ability to build long-term client partnerships, understand customer needs, and serve as a trusted advisor.

Problem-Solving & Critical Thinking – Skilled at identifying issues, troubleshooting challenges, and providing effective solutions quickly.

Organization & Time Management – Ability to manage multiple accounts, prioritize tasks, and stay self-motivated in a remote environment.

Technical Proficiency – Comfortable using CRM tools (e.g., Salesforce, HubSpot, Gainsight), ticketing systems, and virtual collaboration tools such as Zoom, Slack, and Asana.

Data-Driven Mindset – Ability to interpret customer data, track KPIs, and produce insights to improve retention and satisfaction.

Empathy & Active Listening – Skilled in understanding client perspectives and providing supportive, customer-focused service.

Account Management Experience – Experience handling renewals, upsells, onboarding, and lifecycle management.

Conflict Resolution & Negotiation – Ability to de-escalate issues, manage expectations, and guide clients toward positive outcomes.

Process Improvement – Ability to identify opportunities to optimize workflows and enhance the customer experience.

Self-Starter Attitude – Strong initiative, accountability, and comfort working independently without supervision.

Cross-Functional Collaboration – Experience working with sales, product, support, and marketing teams to resolve issues and improve customer satisfaction.

Globe Life: American Income Division (AIL) is one of the largest providers of supplemental insurance coverage to labor unions, credit unions, and associations. American Income Division is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand.

AIL’s wholly-owned subsidiary, Globe Life: National Income Division (NIL), is licensed in the state of New York. Globe Life: American Income/National Income Division has earned the A (Excellent) Financial Strength Rating from A.M. Best Company as of (8/23). Globe Life: American Income Division is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), an S&P 500 Company