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User Experience Research Intern

Learn more about Liberty Mutual
Liberty Mutual

Liberty Mutual

User Experience Research Intern

Seattle, WA
Part Time
  • Responsibilities

    Experience is everything, especially in today's user-centric digital age. Here's a remarkable opportunity to gain hands-on experience in the world of UX while working for one of the leading property and casualty insurers in the country, Safeco Insurance.


    As a User Experience Research Intern, you'll help us improve the usability of Safeco's public-facing websites and mobile apps. You'll work closely with project teams to research the wants and needs of users, and test functional prototypes, apps, and websites to optimize the user experience. You'll also act as an advocate for users, while understanding the goals of our stakeholders, including sponsors, product managers, designers, content strategists, analysts, technical leads, and developers. This is a 22.75-hour per week paid internship, available to graduate students enrolled in a Human-Computer Interaction program or related graduate program. The position is based in our home office in downtown Seattle, WA.

  • Qualifications


    • You're pursuing a master's degree in Human Factors, HCI, Information Design, or similar field.
    • You have experience running usability tests and writing expert (heuristic) reviews.
    • You have experience in design thinking, user-centered design, and cognitive psychology.
    • You possess visual design skills and demonstrate an understanding of information architecture.
    • You can lead usability projects using quantitative usability tools, such as Validately and UserZoom.
    • You also have experience in the following:
    • Social media
    • Mobile-related technologies
    • Morae, Camtasia, or GoToMeeting
    • Microsoft Office applications, including Word, Excel, and PowerPoint.


    From our origin nearly 100 years ago in Seattle, to our national reach and acquisition by Liberty Mutual Insurance, Safeco has always kept with the tradition of putting our customers first. As one of the leading property and casualty insurers in the country, Liberty Mutual is helping people embrace today and confidently pursue tomorrow. We were recognized as a '2018 Great Place to Work' by Great Place to Work US, and were named by Forbes as one of the best employers in the country for new graduates and women-as well as for diversity. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

  • Industry
  • About Us
    Liberty Mutual offers a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.