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2022 - Summer - Consulting Associate - Managed Technology Services - Infrastructure Back Office

Learn more about RSM
RSM

RSM

2022 - Summer - Consulting Associate - Managed Technology Services - Infrastructure Back Office

Des Moines, IA
Full Time
Paid
  • Responsibilities

    A Managed IT Service (MTS) field delivery consultant, within ourTechnology Consulting group, provides you with a unique opportunity to be apart of our dynamic practice. As our company continues to grow, we are lookingfor individuals who seek roles that expose them to all facets of infrastructureincluding engineering, technology, design and business. Our team is composed ofsmart, self-motivated individuals who thrive in a cohesive and results-orientedenvironment and enjoy the challenge of real responsibility. As a MTS fielddelivery consultant, you will work directly with our highly trained consultantsand have access to a large cross-section of engagements and projects that willdevelop your I.T. career.

    Job Duties and Responsibilities: 

    • (Remotely or onsite) support, troubleshoot, administer, and/or deploy: workstations, servers, storage, email, cloud, and network-related equipment and software
    • Advise clients using industry best-practices and recommend opportunities for continuous improvement  
    • Maintain client security standards and confidentiality of information
    • Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system
    • Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
    • Effectively communicate with clients via phone, email, and in-person
  • Qualifications

    Basic Qualifications:

    • A passion for technology and a desire to learn
    • Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
    • A minimum 3.0 GPA is preferred
    • Knowledge of Microsoft Office, including Word, Excel and Visio
    • Knowledge of Apple and Windows-based software/hardware
    • Excellent written and verbal communication, problem solving and analytical skills.
    • Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
    • Ability to travel up to 25%

    Preferred Qualifications:

    • Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration.
    • Experience with Office 365 and associated workloads including Email and SharePoint
    • Experience with firewalls, such as Cisco, SonicWALL and Meraki
    • Experience with VMWare ESX hosts and vSphere Client for administration
    • Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
    • Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
    • Experience with enterprise mobile devices
    • You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective. Experience RSM US. Experience the power of being understood. RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

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  • Industry
    Professional Services
  • About Us

    RSM is the leading provider of audit, tax and consulting services to the middle market, with over 16,600 professionals across the U.S., Canada, El Salvador and India. RSM has a global presence in 120 countries, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Our culture embodies inclusiveness and understanding, empowering our people to be their authentic selves, share their unique perspectives and own their futures to achieve their personal and professional aspirations.