SALARY RANGE

Austin 52,000 - 76,000 USD per year

YOUR JOB

At Indeed, we want to make the hunt for that dream job as easy as possible for everyone. One key resource for a job seeker on Indeed is the Company Page - a hub with reviews, Q&A, salaries and other content to help them learn about a prospective employer and make the very important decision of their next career move.

You will be responsible for leading a team of Company Pages Operations Analysts, providing support, guidance, and career mentorship. You will also work closely with our engineering and product team for guidance, to identify and escalate issues, report potential bugs, and help prioritize work on our systems. Leadership work will be balanced with individual work on Company Pages tickets and projects.

RESPONSIBILITIES:

• Be passionate about making sure our users get the most out of their Company Pages experience

• Lead a team of up to 10 Company Pages Operations Analysts

• Mentor team members and own their technical and career development

• Identify and champion tooling and product improvements to increase operational efficiency and improve the job seeker experience

• Work with a fast-paced team to handle a high volume of requests in a timely manner

• Identify the need for new processes as well as improvements to current processes and drive their development and implementation

• Assist teammates with troubleshooting/escalation support as needed

• Partner with Business Communications and Training & Development teams to ensure content is updated and relevant

• Become the Company Pages Operations subject matter expert and be prepared to speak intelligently to other teams about our processes, procedures and goals

• Help define and prioritize team projects and goals

WHO YOU ARE

REQUIRED SKILLS:

• Excellent written and oral communication skills

• Strong attention to detail and proven ability to multitask effectively

• Experience working within or organizing daily tasks via ticketing systems in a support or operations role

• Experience with JIRA ticket tracking and/or Salesforce case management is a plus.

• Experience using structured query languages for KPI reporting is a plus.

OTHER REQUIREMENTS:

• Proven ability to communicate effectively with Product leadership and push for improvement using data-driven arguments

• Experience investigating, diagnosing, and leading highly technical investigations

• Proven ability to collaborate on cross-product technical issues

• Resilient and adaptable in a fast-paced, frequently changing environment

• A critical thinker who is inquisitive and eager to learn and who can find creative solutions to challenging problems

• Can work autonomously and prioritize work appropriately

• Can read between the lines, recognize patterns, and dig in to get at the root of a problem

• Asks why and always questions how we can be doing things better, more quickly and less manually

• Can identify ways to improve internal processes and tools, solicit feedback from the team and ultimately drive those improvements to completion

WHO WE ARE

We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

OUR MISSION

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.