SALARY RANGE

Austin 47,000 - 69,000 USD per year

YOUR JOB

If you are a person who is passionate about investigating problems and coming up with the best solutions, Indeed is looking for you.

As an Aggregation Quality Lead you will be responsible for leading a small team of Aggregation Quality Analysts, providing support, guidance, and career mentorship. You will also work closely with our engineering and product team for guidance, to identify and escalate issues, report potential bugs, and help prioritize and drive work on our systems. Leadership work will be balanced with individual work on aggregation tickets and projects.

Responsibilities:

• Be passionate about making sure our users get the most out of their job search experience.

• Lead a team of 8-10 Aggregation Quality Analysts. Leadership responsibilities include:

  • Regularly meeting with reports 

  • Evaluating all aspects of your reports’ performance, including biannual performance reviews 

  • Participating in the interviewing and recruiting process  

  • Career coaching and mentoring

• Review errors detected by Indeed's automated system, escalating issues when necessary

• Identify and drive improvements for detecting errors within job feeds

• Work with a fast-paced team to handle a high volume of requests in a timely manner

• Identify the need for new processes as well as improvements to current processes and drive their development and implementation 

• Become the Aggregation Quality subject matter expert and be prepared to speak intelligently to other teams about our processes, procedures and goals

• Help define and prioritize team projects and goals

Required Skills:

• Excellent written and oral communication skills

• Extremely detail-oriented

• Experience working within or organizing daily tasks via ticketing systems in a support or operations role

• Experience with JIRA or other agile project management software is a plus

• Working knowledge of HTML, CSS, RegEX, Python, or SQL is a plus

WHO YOU ARE

Other Requirements:

• 2+ years in a leadership role

• Resilient and adaptable in a fast-paced, frequently changing environment

• A critical thinker who is inquisitive and eager to learn and who can find creative solutions to challenging problems

• Can work autonomously and prioritize work appropriately

• Can read between the lines, recognize patterns, and dig in to get at the root of a problem

• Asks why and always questions how we can be doing things better, more quickly and less manually

• Can identify ways to improve internal processes and tools, solicit feedback from the team and ultimately drive those improvements to completion

How to Apply:

We value attention to detail. For your application to be considered, please complete the following Indeed Assessments: https://take.indeedassessments.com/apply/mn50cycf5te-446w 

Candidates who do not complete these assessments will not be considered.

WHO WE ARE

We are a Product team driven by data, and focused on building the most popular job site on the planet. With product teams in Seattle, San Francisco, Austin, Tokyo, Hyderabad, Singapore and Vancouver, we are changing the way people get jobs all around the world.

OUR MISSION

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.