SALARY RANGE

Austin 16.83 - 24.52 USD per hour

YOUR JOB

If you are a person who is passionate about investigating problems and coming up with the best solutions, Indeed is looking for you.

As an Aggregation Quality Analyst, you will help investigate and maintain the feeds that allow us to aggregate job content from over 100,000 job sites globally. Our goal is that all jobs on Indeed sites reflect the most accurate and up-to-date information. Using data provided by our internal error detection system, you will identify problems with existing job feeds in order to ensure Indeed's job data accuracy. In addition to maintaining our existing sources, you will identify and index new sources of job data in order to increase Indeed's comprehensiveness. You will also work with the rest of the team to escalate issues, report bugs, execute on impactful projects, and define requirements for new features.

Responsibilities:

• Investigate, triage, and resolve errors detected by Indeed's automated systems

• Work with a fast-paced team to handle a high volume of requests in a timely manner

• Identify improvements for detecting errors within job feeds

• Help to define policy and process changes, which guide company-wide decision-making

• Contribute to team projects and documentation as necessary

• Participate in information sharing activities within your team and organization

• Lead shadowing sessions with sub-teams within AggOps and also AggDev/Product and other internal stakeholders

• Escalate issues that could point to a bug in our systems

• Participate in peer-review quality assessment 

• Make EVERY decision with the benefit to job seekers in mind

We're looking for someone who:

• Is inquisitive and eager to learn in a dynamic and fast-paced environment

• Is data-driven

• Can work autonomously and is able to prioritize a high volume of requests, as well as being ready to re-prioritize when necessary

• Can read between the lines, recognize patterns, and dig in to get at the root of a problem

• Thinks on their toes and problem solves efficiently and creatively -- not only applying learned knowledge of best practice, but also using impact on the jobseeker as a guide in decision making

• Can identify ways to improve internal processes and tools in order to keep up with growing demand

• Takes pride in everything they do and is motivated to go above and beyond what is expected

WHO YOU ARE

Requirements:

• Experience in a ticket-based investigatory role or with a consumer-facing web company is strongly preferred

• Excellent written and oral communication skills

• Passion for digging into a problem and finding the best solution

• Must be extremely detail oriented

• Working knowledge of ticketing systems (e.g. Jira) and documentation tools (e.g. Confluence) are a plus

• Working knowledge of HTML, CSS, Javascript, RegEx and/or SQL is a plus

• Knowledge of a second language (Spanish, French, German, Japanese, etc) is a plus

• Strong quantitative and analytical skills to recognize patterns and issues

• Identify trending issues with our processes and build out action plans to tackle them

How to Apply:

We value attention to detail. For your application to be considered, please complete the following Indeed Assessments: https://take.indeedassessments.com/apply/mn50cycf5te-446w 

Candidates who do not complete these assessments will not be considered. 

WHO WE ARE

We are a rapidly growing and highly-capable Engineering organization building the most popular job site on the planet. With engineering hubs in Seattle, San Francisco, Austin, Tokyo, Singapore, Hyderabad, Dublin, Aberdeen and Vancouver, we are improving people's lives all around the world, one job search at a time.

OUR MISSION

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.