COMPANY DESCRIPTION

OUR COMPANY

Abercrombie & Fitch Co. is a portfolio of lifestyle brands including Abercrombie & Fitch, abercrombie kids, Hollister, and Gilly Hicks. Reaching customers across 120+ countries, we strive to create customer-centric, omni-channel experiences for our global customer base.

OUR VALUES

How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren't afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F.

JOB DESCRIPTION

The Omnichannel Assistant Analyst will play a critical role in driving operational service & efficiencies while delivering insights to the business. This associate will own day to day issue resolution related to Omnichannel operations, work cross functionally & manage various levels of reporting creation / distribution to ensure efficient operational support. They will Team Up with cross functional partners including Store Operations, Planning, Supply Chain, IT and Customer Service. The associate will need to possess an analytical mindset and maintain a Stay Curious mindset to continually evolve Omnichannel operations and capabilities at Abercrombie & Fitch.

WHAT WILL YOU BE DOING?

• Managing daily to quarterly reporting & communication to cross-functional teams aiding in business decisions
• Own daily Omnichannel service tickets including mining for root cause, suggesting enhancements & Teaming Up cross functionally to resolve.
• Developing reporting to improve operational efficiency and monitor system health
• Creating & managing standard operation procedures documentation
• Executing user acceptance testing as Omnichannel representative on IT projects to ensure business requirements & objectives are met
• Managing store omnichannel capabilities

WHAT WILL YOU NEED TO BRING?

• Bachelor's degree required
• 1-3 years of Omnichannel, eCommerce management, and/or fulfillment experience preferred
• Strong attention to detail and a high degree of accuracy
• Ability to accomplish specific tasks within a reasonable time frame
• Ability to learn quickly and adapt to change
• Ability to communicate clearly across teams
• Highly motivated/self-starter with a sense of ownership, a willingness to learn, and a strong desire to succeed
• Tableau experience is a plus

ADDITIONAL INFORMATION ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Abercrombie & Fitch Co. is a portfolio of global lifestyle brands (Abercrombie & Fitch Co., abercrombie kids, Hollister, and Gilly Hicks) that share a commitment to offering products of enduring quality and exceptional comfort – allowing consumers around the world to express their own individuality and style. The company operates approximately 850 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com and www.hollisterco.com.