Abercrombie & Fitch Co. is a portfolio of lifestyle brands including Abercrombie & Fitch, abercrombie kids, Hollister, and Gilly Hicks. Reaching customers across 120+ countries, we strive to create customer-centric, omni-channel experiences for our global customer base.
How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren't afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F.
The Omnichannel Associate Analyst is a critical member of the Omnichannel Experience & Operations team. This person is responsible for overseeing a roadmap of omnichannel initiatives & working cross functionality to drive those to completion & ongoing operational support. This person is also responsible for ensuring that all customer orders & refunds are processed in a timely and efficient manner. Will work closely with various teams across A&F (Order Management IT, Web Checkout, Customer Service, Fraud Prevention, Supply Chain, and Transportation). The successful candidate will bring a creative and analytical mindset to solve problems ultimately supporting the team's goals to increase revenue, drive margin improvements, and improve customer experience.
WHAT WILL YOU BE DOING?
ADDITIONAL INFORMATION ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
Abercrombie & Fitch Co. is a portfolio of global lifestyle brands (Abercrombie & Fitch Co., abercrombie kids, Hollister, and Gilly Hicks) that share a commitment to offering products of enduring quality and exceptional comfort – allowing consumers around the world to express their own individuality and style. The company operates approximately 850 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com and www.hollisterco.com.