JOB DESCRIPTION SUMMARY

Bilingual Financial Representatives (Customer Service Rep II) at Maximus make an impact everyday by assisting customers with information documents and complaints regarding financial institutions and financial products. This position is responsible for disseminating information and providing assistance with consumer cases. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

*This position is temporarily remote due to Covid-19, however, YOU MUST BE ABLE AND WILLING

TO WORK ON SITE IN OUR JACKSONVILLE, FL locationshould need arise.

RESPONSIBILITIES:

• Responding to numerous financial phone inquiries
• Using standard technology: telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Completing daily electronic call logs
• Adhering to privacy rules
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the financial programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

EDUCATION:

• High School diploma or equivalent and some college experience required

• Minimum two (2) years' contact center (call center) experience
• Experience with financial products or financial service experience required
• Familiarity with CRC or CRM contractor computer systems
• Must be able to speak English and Spanish clearly and professionally
• Must be able to type a minimum of 20 WPM, 30 WPM preferred
• Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a team member is required
• Participate in training and receive certification that all required modules received a passing score
• Security Clearance Required; position contingent upon ability to obtain successful Entrance on Duty (EOD) background check

HOME OFFICE REQUIREMENTS:

• Hardwired internet (ethernet) connection with 20 Mbps minimum
• Private work area and adequate power source
• All equipment will be provided for pick up at the Maximus Jacksonville, FL office location: laptop, docking station, two monitors and headset

#CB #WorkfromHome

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

PAY AND BENEFITS:

• Bilingual base rate = $16.80/hr
• +$4.54/hr "fringe" for health and wellness benefits
• A variety of shifts that meet lifestyle and family goals
• Leadership support to ensure success in a meaningful career
• Fun, professional atmosphere
• Many opportunities for promotion and career advancement into global company

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.