YOUR JOB

Indeed is a job seeker-centric platform. In this role, you will support and influence the operational work across Indeed through scaled partnerships and creative problem solving. 

The Job Seeker Success Team is the center of excellence for tackling problems through data and insights that further the mission of Indeed to help people get jobs. Our mission is to help Indeed’s job seekers overcome operational challenges. The team consists of Business Analysts and Specialists responsible for advocating for our job seekers and teammates worldwide. We focus on collaboration, the ability to adapt to user needs, and a passionate approach to job seeker experience. We help our job seekers navigate through the ever-changing recruitment landscape through a mix of in-house analysts, 3rd party contract partners, workflows, automation and support tooling. 

As a Job Seeker Success Business Analyst you will be expected to develop, drive, and analyze existing and new operational workflows while building a strong understanding of the needs of the business from key stakeholders. Helping to define, measure, prioritize and influence the quality and effectiveness of the work is a major part of the role. You should be comfortable when asked to perform in depth analysis and research in a competent and efficient manner. 

WHO YOU ARE

Responsibilities:

• Work cross-functionally with partners across Indeed to help solve their operational challenges and tell stories of the user experience 

• Document agile sprints to effectively communicate progress towards operational goals 

• Develop best practices within Indeed for how to automate and/or operationalize manual work with a focus on scale and efficiency 

• Perform data analysis daily on existing operations work to measure and report on quality and productivity of workflows 

• Manage operational workflows directly with internal key stakeholders providing support for any questions or problems as they arise in real-time 

• Develop and suggest process and performance improvements with product managers, Tools and Measurement, UX, Shared Support and other key stakeholders to improve workflows 

• Responsible for the development and rollout of new workflows working side by side with our partner operations team to test new pilots 

• Communicate daily metrics and progress towards operational goals to internal business stakeholders

Requirements:

• Agile operations experience in business analysis of processes, metrics, workflows and operations highly preferred 

• Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. 

• Strong written and verbal communication skills. Able to deliver clear and succinct interpretations of extensive research in a manner accessible to all relevant Indeed teams through story-telling

• Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand job seeker information and uses it for improvements in products and services; acts with job seekers in mind; establishes and maintains effective relationships with internal customers and job seekers to gain their trust and respect. 

• Learn quickly when facing new problems; a retrospective and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. 

• Capability to validate and explain trends and results compared to outlined success metrics 

• Pick up on technical things quickly; is good at learning new industry, company, product, or technical knowledge. Proficiency in manipulating data sets in SQL or equivalent and drawing insights from data. 

• Must be organized, positive, proactive, and results-oriented 

• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on 

• Use rigorous logic and methods to solve difficult problems with effective solutions; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers 

• Strategic thinker with strong analytical and creative problem-solving skills

WHO WE ARE

We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

OUR MISSION

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.