Company Summary
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
**Primary Job Duties & ResponsibilitiesCustomer Engagement: **Serves as a customer service representative for the claim department by promptly and professionally addressing external and internal customer questions and concerns, which may include:
Claim Operational Service and Partnerships - Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include:
Claim Payments and Expense Processing - Ensures the proper handling of financial transactions to include:
Data and Information Management - Maintains accurate records and information management, such as:
Financial Controls and Assessments - Assists with claim center financial standards, including:
Minimum Qualifications
Job Specific Technical Skills & Competencies
Environmental / Work Schedules / Other
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
The Travelers Companies, Inc. is a leading provider of property casualty insurance for auto, home, and business. Travelers prides themselves on helping customers manage risk before a claim occurs — and responding with speed, professionalism, and compassion when claims do happen. Through challenging work in a fast-paced atmosphere, they provide student and graduates with a rewarding experience that will keep them moving.