DESCRIPTION

WE'RE DEVELOPING THE NEXT GENERATION OF LEADERS

You have a unique opportunity to jumpstart your career through hands-on, impactful projects, comprehensive training and development, and exposure to executive leadership, paving the way for a robust career at Citizens.

The Consumer Banking & Enterprise Experience Leadership Development Program (CBEX) is a critical program within the bank for cultivating talented, young professionals who aspire to be future leaders. As part of this program, you'll be asked to be part of something larger than yourself and participate on a journey to help customers reach their potential. This deep level of customer centricity feeds every aspect of our business from developing strategies, how we market our brand, development of products (such as savings, student loans, investments), to the advancement of our channel capabilities (Mobile, Online, ATM, Branch, and Contact Center). This is an exciting time to join the bank as we strive to provide the simplest and most personal banking experience, gain customers' trust, and become their bank of choice for financial products, services, and advice.

EXPERIENCE DURING THE PROGRAM

NOTE: THIS FULL-TIME PROGRAM BEGINS IN EARLY JUNE 2021

In this one year program, you will have the opportunity to gain a strong understanding of both the Consumer Banking and Enterprise Experience divisions at Citizens. You'll begin by completing 4-weeks of onboarding and training, followed by a rotation in our Operations department. During this time, we will match you with a CBEX alumni Mentor who will help guide you through the duration of the program. Then, you'll continue to gain relevant experience by completing 3-month rotations in four of the following business lines : Business Banking, Citizens Access, Consumer Strategy, Customer Experience, Digital, Distribution, Lending, Marketing & Communications, Operations, Risk, Transformation, and Wealth . During your business rotations, you could be working on:

• Analyzing numbers to include in our next Board of Directors presentation
• Designing the look and feel of our new retail branch locations
• Examining competitor and industry trends for our credit card portfolio
• Partnering with our external FinTech partners for our robo-advisor update
• Improving go-to-market strategies for our small business banking direct sales channels
• Creating and implementing a micro-learning training program
• Conducting user experience research and informing UX measurement strategies
• Optimizing digital and online forms to increase sales of our products
• Synthesizing quantitative data to provide insights on key capabilities for target segments
• Filming colleagues for internal campaign videos

NOTE: this program is based in Westwood, MA with some business rotations based in Canton, MA; Warwick, RI; Johnston, RI; East Providence, RI or other potential locations. As an Associate in this program, you'll also have the opportunity to participate concurrently in Early Career Development Programming (ECDP) - a robust, 4-month program designed to give our new colleagues a strong foundation of Citizens. Through the ECDP, you'll experience:

• 2-day Orientation in downtown Boston with all bank-wide development program colleagues
• Professional development workshops (such as Agile Methodologies and Presence & Presentation)
• Customer and client site visits
• Networking opportunities with senior leadership
• Dedicated community service activities
• Strategic Challenge where you'll work in small teams to solve for an organizational problem and present your recommendations to a panel of executives

LIFE AFTER THE PROGRAM

Near the end of the program, you'll participate in a matching process and be placed in a full-time role within either the Consumer Banking or Enterprise Experience division. Past graduates of the CBEX have been placed in the following roles:

• Business Analyst, Digital Business (Digital)
• Business Analyst, Merchant Financing (Lending)
• Business Analyst, Partnership Sales (Lending)
• Digital Content Partner (Marketing & Communications)
• Experiential Marketing Analyst (Marketing & Communications)
• Personalization Marketing Analyst (Marketing & Communications)
• Premier Wealth Advisor (Wealth)
• Product Performance Consultant (Lending)
• Project Manager, Sales Development (Distribution)
• Social Media Community Manager (Digital)
• Strategy Consultant (Citizens Access)
• Strategy Consultant (Consumer Strategy)
• Strategy Consultant (Distribution)
• UX Researcher (Digital)

Further, you'll be eligible to join the CBEX Alumni Advisory Board, which offers continuing engagement through learning & development opportunities, volunteer activities, and social events. You may also have the opportunity to partner closely with the Program Management team on recruiting, interviewing, and program planning and design.

WHO WE'RE LOOKING FOR

We're looking for self-starters, team players, and strategic thinkers. To be successful in this program, you'll need to display strong skills and characteristics including: analytical and critical thinking, communication, data analysis, detail-oriented, initiative, interpersonal, leadership, learning agility, project management, relationship building, strategic mindset, and time management.

WHAT YOU'LL NEED TO APPLY

• Currently pursuing a Bachelor's degree
• All majors will be considered; coursework in Business, Finance, Economics, Management, and Marketing are beneficial
• Expected graduation date of May 2021
• Minimum GPA of 3.00 required (3.50+ preferred)
• Internship or other relevant corporate exposure is strongly preferred

BACKGROUND QUALIFICATIONS INCLUDE:

• PLEASE NOTE THAT U.S. IMMIGRATION SPONSORSHIP OR WORK VISA IS NOT AVAILABLE FOR THIS POSITION AND CANDIDATES MUST HAVE PERMANENT AUTHORIZATION TO WORK IN THE U.S.

HOURS AND WORK SCHEDULE

Hours per Week: 40 Work Schedule: M-F 8:30am - 5pm

WHY WORK FOR US

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

At Citizens, we’re Made Ready to change the way our more than 5 million customers bank. We’ve built our success on our colleagues. With careers spanning tech, marketing, finance, commercial banking and more, we do our best everyday to help customers, colleagues and communities reach their potential.

Our Early Career Development Programs are perfect for soon-to-be graduates and early career professionals looking to find their niche and quickly develop their careers. We’re known for our innovative spirit, friendly vibe, strategic mindset — and for being a great workplace for new grads.