SALARY RANGE

NYC Metro Area 65,000 - 90,000 USD per year

Austin 59,000 - 84,000 USD per year

SF Bay Area 80,000 - 110,000 USD per year

US Remote 59,000 - 84,000 USD per year

YOUR JOB

This role is a mix of project management, content creation, data, and strategy. Must excel at both high-level strategy and hands-on collaboration to be successful.

As a Programs Content Specialist within CSI, you will use strong project management skills to execute on global programmatic efforts to influence revenue and prevent churn. We’re looking for a Content Specialist who can leverage client data and market insights to deliver scalable, impactful narratives across the client journey. You will lead multiple projects while working cross-functionally with several business partners at Indeed; in addition to managing a robust project pipeline, there is opportunity to create client-centric narratives that demonstrate innovation and market insights. You will leverage tools and data to proactively promote the right story, at the right time, to the right client. This high visibility role requires a self-motivated individual with proven creative and problem-solving capabilities, as well as someone who is comfortable with ambiguity, uncertainty, and a rapidly evolving business landscape. Your success depends on measuring what works, driving innovation and scaling simple narratives that win. You will play a key role in driving Indeed’s next $1 billion in revenue.

This role reports to the Manager of Content & Programs.

WHO YOU ARE

Execute and oversee programmatic campaigns, start to end

• Utilize data and feedback to create a global content strategy for quarterly proactive programs for personalized account-based storylines.

• Establish KPIs and own program analytics, reporting, and process implementation.

• Collaborate closely with several business partners including regional CSI, Marketing, Legal, Data & Analytics, Localization, and more to develop pain-informed lead lists.

• Evaluate requests and implement feedback from regional CSI and client facing teams. This requires agility, strong vetting skills, and the ability to incorporate feedback quickly.

• Conduct training and coach regional CSI team on messaging and process.

• Vet programmatic efforts on the local level, and provide reports to leadership on the results of these smaller campaigns.

Manage various project pipelines

• Create long- and short-term plans, including setting targets for milestones and adhering to deadlines.

• Make effective decisions when presented with multiple options for how to progress with the project.

• Serve as a point of contact for teams when multiple units are assigned to the same project to ensure streamlined progress.

• Communicate with executives to keep the project aligned with their goals.

• Perform quality control on the project throughout development to maintain the standards expected.

Craft client centric, data driven narratives

• Use your strong data analysis and storytelling skills to position products into simple, client-centric narratives and ensure content aligns with employer pain and business objectives. Content is not limited to: PPT presentations, reporting templates, talk tracks, infographics, and multimedia assets.

• Leverage Microsoft Powerpoint and Excel skills to create templates that scale.

• Act as an expert in Indeed’s storyboard framework and brand guidelines while overseeing content operations including creation, design, localization, distribution, and maintenance.

Drive innovations to win revenue

• Leverage Tableau reporting to regularly review content health and collect feedback from the field to identify content opportunities and propose new solutions.

• Be a highly organized project manager who can and run multiple content pilots at once while creating content plans, leveraging resources and meeting deadlines.

• Scope incoming requests and determine the most scalable solutions to help meet both local and global needs.

Partner closely with Product, Marketing, Training, Strategy and Client-Facing teams

• Build trusting relationships with your peers and work effectively across remote and global teams.

• Be an ambassador for our clients across your assigned segment and industry.

• Demonstrate excellent communication and presentation skills and an open, collaborative attitude to ensure success when you engage with partners from across the company.

What you’ll need:

• Strong project management skills

• 3+ years’ experience in business storytelling

• Advanced Microsoft Powerpoint & Excel skills

• Proven ability to to craft data driven narratives

Nice to have:

• Bachelor’s Degree in Marketing or quantitative field

• Experience with graphic design or Adobe Creative Suite

• Knowledge of SQL or data visualization tools like (Tableau, Looker, or equivalent)

• Knowledge of customer journey mapping tools and methodologies

• Has worked in Seismic or with Seismic Livedocs

WHO WE ARE

Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our Sales team with career development and training from day one.

OUR MISSION

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs  

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.