• Contribute to a first-class Customer Care team

• Consistently exceed the expectations of our customers by providing a positive experience, friendly demeanor and proactive attention to the customer’s needs

• Comfortable overcoming customer objections to find the best solution for the client while representing the company values at the highest level

• Provide exceptional service via phone, chat and email at all stages of the service

• Maintain detailed documentation of customer inquiries, orders and exchanges

• Identify trends in customer service issues and suggest improvements to the product or service

• Review customer measurements and body profiles to recommend our best fitting sizes

• Must be available for overtime and weekend hours, as needed

• Bachelor's degree

• 1+ years of online or retail customer service experience

• Highly effective written and verbal communication skills

• Positive, confident, enthusiastic with excellent attention to detail

• Reliable, punctual, efficient with a passion for helping others

• Experience with customer service ticketing (ZenDesk a plus)

• Fashion industry, menswear and/or startup experience a plus

• Ability to multi-task in a fast- paced environment

• Great typing skills

• Ability to work well as part of a team and independently on assigned tasks

• Escalate customer facing issues within a timely matter

• Exciting startup environment

• Weekly catered lunches

• Dog friendly office

• Complimentary dry cleaning & tailoring services

• Health, dental and vision coverage

• Paid parking

• Vacation time

• Stocked kitchen & pantry

• Company happy hours

• Free suit rentals

The Black Tux is a men’s fashion brand specializing in the online tuxedo and suit rental industry. We rent tuxedos, suits, and other men’s formalwear accessories entirely through its own e-commerce marketplace. We are higher quality, better fitting, and more efficient alternative to the traditional offline, men’s formalwear market.