ABOUT CENTURYLINK
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
THE ROLE
CenturyLink is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Network and Telecomm Customer Support role. You will participate in a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy and customer focused individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. Customer Care Manager 1 is an entry level position within the North America Operations organization.
Acts as the single point of contact and provides highly skilled customer service for multiple customer accounts typically small to medium revenue scope or have less complex to moderate product needs. Proactively manages the customer's needs to ensure the highest levels of customer satisfaction and exceeding their expectations. Takes ownership of customer account problems and coordinates the research and resolution in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Ensures complete and accurate resolution.
THE MAIN RESPONSIBILITIES
ESSENTIAL DUTIES:
WHAT WE LOOK FOR IN A CANDIDATE
BASIC QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
PREFERRED QUALIFICATIONS:
WHAT TO EXPECT NEXT
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
ALTERNATE LOCATION: US-Colorado-Broomfield REQUISITION #: 225472
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
EEOSTATEMENT
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
DISCLAIMER
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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