ABOUT CENTURYLINK

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

THE ROLE

CenturyLink is seeking early-career or second-career self-starters who are self-motivated with some technical aptitude and an interest in a Network and Telecomm Customer Support role. You will participate in our Ops Academy which is a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy and customer focused individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. The Customer Care Specialist I is an entry level position that involves providing general written and verbal customer support for both internal and external CenturyLink customers with single contact resolution.

THE MAIN RESPONSIBILITIES

• Manage and respond to a large amount of in-bound chats
• Identify and assess customers' needs to achieve satisfaction
• Build trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal and team targets and chat handling quotas
• Keep accurate records of all customer interactions
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers on all levels
• Strong chat contact handling and active listening skills
• Familiarity with chat, CRM and Portal systems and practices
• Flexible communication style able to respond to different types needs
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to sit for extended periods of time
• Ability to type a minimum of 40 words per minute

WHAT WE LOOK FOR IN A CANDIDATE

REQUIRED:

• High School diploma or GED or equivalent
• 1 years of contact center experience
• Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
• Strong written/verbal communication experience
• Strong Customer Service skills

PREFERRED:

• Knowledge of telecommunications/technology industry

WHAT TO EXPECT NEXT

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

ALTERNATE LOCATION: US-Colorado-Broomfield REQUISITION #: 225612 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/(please copy and paste this link into a new browser)

EEOSTATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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