**Health benefits start after one full calendar month! **

We are hiring for multiple full-time positions for immediate start dates.

At HiOperator, we care about our employees. In light of guidelines and concerns around COVID-19, HiOperator is placing a heightened priority on ensuring the safety and wellbeing of all staff. This role will be required to work on-site and as such, we want to be fully transparent.

Here are things you need to know:

• This position is one of several immediate openings that will be required to work onsite and in-person at our office in downtown Buffalo. In regard to this role and the services provided, HiOperator is considered an “essential” business and we have gone to great lengths to provide a safe and hygienic work environment.
• The ability to work onsite in the HiOperator office is an essential job function for this role. Candidates that are not comfortable working onsite should not apply.
• Must successfully complete background checks.

Ready to get the startup experience? Are you a kind, passionate person? Do you have a passion for helping people and problem-solving?

HiOperator is a next-gen customer service platform, combining integrations, AI, and awesome people. We don’t actually call our team Customer Success Representatives-- we are Customer Happiness Engineers. Why? Because we are strategically engineering excellent customer service which creates customer happiness.

We are located in downtown Buffalo and we're looking for motivated people-people to be part of a small, growing team. You'll get to use cutting-edge software, learn how a bunch of different companies do customer service and have some fun while doing so! We don't care about which degree you have--or if you even have a degree. To us, the ability to hustle and persevere outweighs any degree that you may have (even if it's from an Ivy league).

Customer service can be a grind sometimes - but it's a challenge that the entire team at HiOperator - from our engineers to our development team to our CEO - embraces.

What we care about is finding awesome people who are tech-savvy, excellent team workers, self-motivated, intrinsically curious, and very punctual!

What you’ll do:

• Support HiOperator’s clientele by providing a variety of customer support services. We handle phone, chat and email service.
• Specifically for this role, you will be helping investigate fraud and dispute claims.
• Provide feedback on HiOperator’s internal software - we push software updates weekly!
• Work closely with Account Managers/Shift Leads and Executive Members

Shift Options:

• Sun-Weds 8am - 7pm
• Wed-Sat 8am - 7pm

This is not a remote position - Buffalo, NY only, please

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)
• Google Suite: 1 year (Preferred)
• Zendesk: 1 year (Preferred)

Work authorization:

• United States (Required)

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
• This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Schedule:

• Monday to Friday
• Weekends required
• Holidays required

Work Remotely:

• No

About you:

• Dependable – Will show up ready to roll every day with a positive attitude and creative mindset.
• Tech Savvy - You should be the sort of person who can do some initial troubleshooting on your own, be comfortable reinstalling Slack and 1Password for example. You should be able to type 50+ wpm.
• Self Starter – We’re a small startup and things can be ambiguous and chaotic at times. You’ll take the initiative to be strategic and understand the importance of interaction while having an awesome attitude and the ability to hustle
• Collaborative - We work together, learn together, and grow together
• Quick Learner – You will be covering customer service for various different clients, which requires an ability to learn things quickly and adapt to changing policies and procedures
• Willingness to be flexible – You cover for someone, they cover for you, in all things
• Must be willing to work at least 1 weekend day

More about you:

• Comfort using Google Suite of Products
• Experience using customer service software is a plus: i.e. ZenDesk, FreshDesk, Shopify, Magento
• Detail-oriented
• Excellent written and verbal skills
• 6+ Months in Customer Support, claims or risk role
• Weekend and Evening availability is a must
• Phone experience a plus

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• All hires will be eligible for health benefits after one full calendar month of full time employment.

Visit us to learn more: www.hioperator.com (please copy and paste this link into a new browser)

HiOperator provides customer support on demand. We are entirely US-based and are currently supporting companies offering real-time food delivery, luxury clothing, IoT products and everything in between. Customer service isn't something we have to do, it's all we do!