Customer Service Representative – Business Insurance
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Start a career with Travelers as a Customer Service Representative in Business Insurance! No prior insurance experience needed. We provide paid training and Medical/Dental benefits effective day one.
This position is currently a virtual position. However, once the pandemic restrictions are lifted, you will report to the local office.
The start date is 8/2/2021.
The hours of training are either 9:00 a.m. – 6:00 p.m. EST or 8:00 a.m. – 5:00 p.m. PST. Your schedule after training will remain the same.
Under direct supervision, the Customer Service Representative builds and maintains effective relationships primarily with customers, handling a high volume of inbound calls. As a trainee, this position provides telephonic customer service at a level consistent with Travelers’ Business Center quality and productivity goals. This role also assists customers and agents with quotes, policy inquiries and changes, billing questions and technical support. The Customer Service Representative may also work closely with other business partners to handle key requests.
As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
Primary Job Duties & Responsibilities
Minimum Qualifications
Education, Work Experience, & Knowledge
Licensing or Certificates
Job Specific Technical Skills & Competencies
Technical knowledge:
Customer service:
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
The Travelers Companies, Inc. is a leading provider of property casualty insurance for auto, home, and business. Travelers prides themselves on helping customers manage risk before a claim occurs — and responding with speed, professionalism, and compassion when claims do happen. Through challenging work in a fast-paced atmosphere, they provide student and graduates with a rewarding experience that will keep them moving.