• Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations
• Become an expert on Via – develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis
• Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
• Respond to emails and text in Dutch and be able to communicate effectively

• Proactive about pleasing your customers; obsessed with making sure needs are met
• A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
• Meticulous and vigilant, with a high level of attention to detail
• A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation
• Have previous work experience in a consumer-facing business

• Via offers above-market hourly compensation. Part-time candidates are encouraged to apply – we are open to flexible schedules.

• Full Benefits (PTO, Health Insurance etc) are provided for people who work 25 hours per week. One weekend shift required.

We’ve built revolutionary technology that is changing the way people get around cities. Using Via, a ride booked on your phone costs little more than the bus. Via is on-demand transit on a mass scale.