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Customer Success Manager

ThankView

ThankView

Customer Success Manager

New York, NY
Full Time
Paid
  • Responsibilities

    We are looking for an organized, energetic, on-top-of-it, go-getter to grow our customer success team. You will be the maître d for ThankView, the front-of-house when it comes to communicating with our partners about our brand, product updates and troubleshooting. Additionally, you will forge a relationship with each and every ThankView partner and guide their usage to produce the best results possible.

    Through outreach and analysis of a partner's calendar, you will propose new opportunities to utilize ThankView for future outreach. The ideal candidate will be detail-oriented, kind, personable, patient, empathetic and eager to learn. We are a small but mighty team, and are looking for great collaborators and trustworthy teammates!

    We want you to embrace interests and passions. We encourage you to let us know if there is a project or initiative going on within the team you'd like to lead or take part in to try something new or further develop an existing skill set!

    WHAT YOU'LL BE RESPONSIBLE FOR:

    • Delivering an awesome customer experience through ThankView’s communication channels
    • Thinking creatively about ways in which we can engage and optimize each customer’s experience and communicating these ideas to the ThankView team
    • Creating innovative moments of surprise and delight for our customers
    • Forging, growing and maintaining partner relationships
    • Pulling together customer data and feedback through reports and analysis
    • Relaying customer’s experiences and feedback to the rest of the team
    • Being the ultimate problem solver, always thinking creatively and leaving the customer smiling
    • Suggesting proactive solutions and opportunities to each partner based on a deep understanding of their needs and yearly calendar
    • Upselling partners on useful upgrades expanded features and more
  • Qualifications

    WHAT WE’LL LOVE ABOUT YOU:

    • You’re a team player who is willing and happy to help
    • You’re positive, generally happy, and a joy to be around
    • You are inquisitive, love to learn, embrace failure, and never give up
    • You thrive in a fast-paced, collaborative environment
    • You’re fun, interesting and weird…in a good way!

    REQUIREMENTS:

    • Unparalleled written and verbal communication
    • Detail-oriented with exceptional organization, task and time management
    • Self-motivated, highly flexible and proactive with a team mentality
    • Proficiency in Mac OS, Microsoft Office Suite/Google Docs, and Gmail
    • Experience in technology customer service a plus
    • Bachelor’s Degree preferred, but not required
    • Overall positive attitude with a passion for learning
    • Must love The Fast and Furious movie franchise (just kidding... or are we?)
  • Compensation
    $45,000/yr
  • Benefits

    We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business

    Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world. We reside at a stylish Primary office space in Manhattan which offers free workout classes.

    We also believe deeply in office culture and have monthly bonding events to highlight our employees. You never know when there will be bagels when you walk in or cookies delivered to the office.

  • Industry
    Internet
  • Fun Fact
    Did the ol startup pivot from a consumer platform focused on the wedding market to an enterprise platform focused on Higher Ed and non-profits.
  • About Us
    ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video.