Houzz is looking for friendly, goal-oriented individuals to join our E-Commerce Customer Support Team. As a Customer Support Coordinator, you will ensure our Houzz customers and vendors have a great experience on the Houzz site.

The ideal candidate for this position is an excellent problem solver and communicator who loves helping others. This person remains calm under pressure and can convert challenging situations into positive experiences. They are understanding and deeply care about satisfying customers.

Our downtown Nashville office is modern and bright. 

Our kitchen is always fully stocked with food to keep you fueled. We offer a ground floor opportunity as part of a fast-growing tech organization. We believe that promoting from within is the best way to fill our leadership roles.

Responsibilities Include, But Are Not Limited To:

• Assist Houzz customers with placing new orders on Houzz

• Work with vendors and manufacturers to answer product questions

• Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz

• Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience

• Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues

• Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture

• Previous experience working with customers/clients

• Superior customer service skills

• Excellent written and oral communication skills

• Strong computer skills

• Keen attention to detail

• Excellent multi-tasker

• Ability to think on your feet, with exceptional problem-solving abilities

• Team oriented, helpful, professional, focused and positive

• We provide an excellent benefits package and believe in a healthy work/life balance for our employees.

• Medical, Dental and Vision

Join Houzz and help revolutionize the global home remodeling and design industry. Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals around the world and empowers them with technology.