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Customer Support Specialist (Nashville)

Houzz

Houzz

Customer Support Specialist (Nashville)

Nashville, TN
Full Time
Paid
  • Responsibilities

    As a Customer Support Specialist, you are responsible for making sure Houzz customers have a great experience shopping on Houzz! The ideal candidate for this position is an excellent problem solver and communicator who loves helping others. This person remains calm under pressure and can convert challenging situations into positive experiences.

    What you'll be doing:

    • Efficiently resolve Customer Service inquiries regarding orders placed on Houzz
    • Answer inbound phone calls
    • Handle inbound written support inquiries
    • Provide exceptional Customer Service for Houzz Marketplace customers.
    • Meet answer rate, average handle time, customer satisfaction, and additional objectives as provided.
    • Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies.
    • Perform various tasks in support of company initiatives and goals.
    • Contribute to a positive work environment, and embody the Houzz culture.
  • Related Article
  • Qualifications

    About you:

    • Previous experience working with customers is preferred
    • Excellent written and verbal communication skills
    • Strong computer skills
    • Keen attention to detail
    • Excellent multi-tasker
    • Exceptional problem solving abilities - Ability to think on your feet!
    • Team oriented, helpful, professional, focused and positive

    What emotions do we want to appeal to?

    • Pride working for a great company
    • Looking to start a career with growth opportunity
  • Compensation
    Compensation for this role is competitive
  • Benefits

    We provide an excellent benefits package and believe in a healthy work/life balance for our employees. Promoting from within is the best way to fill our open positions, so there are many opportunities for top performers to move into higher level sales positions.

    You’ll work in an office that is modern, bright, and full of plenty of areas for brainstorming. Our kitchen is always fully stocked with food to keep you fueled!

  • Industry
    Internet
  • Fun Fact
    Ask any Houzzer about our company mascot, and you’ll hear the same answer every time: a rubber duckie. The plastic pets can be found on every desk at Houzz offices around the world.
  • About Us

    Join Houzz and help revolutionize the global home remodeling and design industry. Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals around the world and empowers them with technology.