About TTEC

TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our nearly 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.  

The Role

This is an internal economic and business consulting role that requires expertise and knowledge in the US/global political, labor and economic environments with emphasis on wage and labor trends and potential changes. Responsibilities include continual assessment of the external environment and associated impacts and risks to TTEC. Requires economic modeling, analysis and impact of wage and labor changes to each client program, the development of proactive solutions to keep ahead of the changes and the associated benefits of doing so. This role is both client and executive facing and requires strong experience and excellence in the following; business acumen, financial and economic modeling, analysis, communications, innovative thought and problem solving, ability to lead matrixed teams and light project management.  

What you’ll be doing:

• Accessing and using historical and current external data and other information to understand proposed changes and trends impacting wages and labor.
• Create financial and economic models to determine how proposed changes could impact TTEC
• Analyze operational performance of client programs by region to understand the relationship and economic impact of wages to results
• Model and analyze wage and labor trends and impacts to clients based on current pricing, associate pay, relevant contract requirements and operational performance metrics; create business case based solutions to optimize economics
• Create communication processes to keep TTEC executives knowledgeable on macro-economic trends and changes impacting wage and labor
• Create easy-to-understand stories for discussion with clients regarding wage and labor trends/changes and new wage/price solutions aimed to proactively exceed minimums and drive high associate engagement, retention and performance

Why you? What you bring:

• BS in Economics with an MBA desired & 10 years related professional experience
• Background in data analytics, including applied regression analysis (linear and non-linear), algorithms, descriptive statistics, predictive analytics, etc.
• Experience working in a client facing role within consulting environment.
• Experience with macro-economic analysis and drivers of labor supply/demand and wages, including GDP, unemployment, talent / skill availability, etc.
• Amazing communication skills for translating data-speak to effective insights and recommendations across various stakeholder groups across the organization.
• Experience with benchmarking analysis of compensation, operational performance, financial performance, etc. using various data sources
• Able to form views, make recommendations with conviction and acknowledge uncertainty as appropriate
• High degree of comfort working in an unstructured environment that requires solving complex, open-ended issues with incomplete data and little direction
• Experience in and deep understanding of operating a large-scale global organization
• Demonstrated experience with strategic and operational planning, resource allocation, leadership technique, and coordination of people and resources
• This role requires a self-motivated, innovative thinker with strong problem solving, interpersonal, and team building skills; with an ability to work with diverse stakeholders and influence/drive change across functional and business boundaries.

COMPENSATION AND BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $82,000-$140,000. This position is eligible to participate in an annual incentive program. 

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

Why TTEC?

Be Financially Sound

• Retirement plans
• Tuition reimbursement programs
• Financial wellness program

Be Developed

• Mentorship programs
• Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
• Professional development courses in TTEC University
• Scholarship program and tuition reimbursement
• Visibility in our global career pathing and internal mobility opportunities

Be Healthy

• It’s Ok, We’re All Human wellness program
• Wellness incentives
• Company health and wellness programs
• Dedicated health and wellness navigators and employee assistance programs
• Generous paid time off and other leave of absence programs

Be the Difference

• Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
• Our team helps fundraise and volunteer their time in their communities

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.