Textron Aviation is part of Textron, a $14-billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems. At Textron, we make things that fly, hover, zoom and launch. Things that move people, protect soldiers, and power industries. We make things that make a real difference in the world.

At Textron Aviation, we manufacture a variety of aircraft under such notable brands as Beechcraft, Cessna, and Hawker. The unification of these brands under one roof has made Textron Aviation the powerhouse and industry leader in general aviation.

As an Aircraft Maintenance Supervisor at Textron Aviation, you’ll be an essential part of our customer-facing business. The Aircraft Maintenance Supervisor works with the Service Center Team to maintain and develop a positive relationship with current and future customers. You’ll be responsible for responding to customer inquiries and assuring customer satisfaction by coordinating with the Service Center Team.

Responsibilities of the Aircraft Maintenance Supervisor include, but are not limited to:

• Coordinate and communicate all aircraft issues with the customer
• Meets customer upon arrival, reviews work scope with Customer, and add squawks as required during arrival debrief
• Define communications and discrepancy approval process with the Customer throughout visit
• Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer
• Markets Service Center capabilities to new and existing customers
• Fosters a positive relationship between the customer and the Textron Aviation service network
• Responsible for communicating safety expectations of the Service Center
• Manage direct reports regarding performance, time and labor, disciplinary actions, etc.
• Identify and coordinate training and monitor progress
• Assist with the departure debriefs and post-delivery follow-up with customers

Qualifications for the Aircraft Maintenance Supervisor role include:

• Bachelor’s degree required
• Customer Service or leadership experience is preferred
• Excellent written and verbal communication
• Possesses good organization and time management skills
• Attention to detail, goal oriented
• Ability to prioritize and manage time sensitive responsibilities
• Highly motivated
• Ability to work in a team environment

In addition to our competitive salary, we offer our employees the following benefits:

• Paid Time Off (including time to volunteer)
• Educational Reimbursement
• 401k
• Matching Charitable Gifts Program
• Company Holidays
• Company Discounts
• Select locations with a 9/80 schedule (every other Friday off) or a 4-9-4 schedule (half-days every Friday)
• Community Service & Volunteer Activities
• Paid Parental Leave

Textron is home to globally-recognized businesses, organized within five segments: Bell, Textron Aviation, Industrial, Textron Systems and Finance. Our businesses produce hundreds of products for customers around the world, in a range of industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.