The Customer Relationship Management (CRM) Business Analysis team collects and analyzes requirements and solves client problems using CRM solutions. It serves as a liaison between Avanade clients and CRM consultants, particularly during initial project phases.

As a CRM Business Analyst, you will be responsible for identifying, developing and deploying end-user solutions in CRM systems. Through deep functional knowledge and familiarity with the CRM application in use, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support and end-user training.

Day-to-day, you will:

• Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse
• Contribute to the transfer of functional requirements to development and test teams
• Use CRM workflow technology to automate business processes
• Stay abreast on updates and new releases in CRM technologies
• Educate end users on CRM functionality
• Travel as needed

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

You are a strong analytical thinker. You enjoy translating client business needs into software capabilities and making sure that end users are adept at using those features. You are a big-picture thinker who knows how to bring improvement to complex systems.

Your skillset likely includes:

• Knowledge of CRM systems and business solution implementations
• Some knowledge of CRM issue diagnosing and troubleshooting
• Some experience consulting with external clients
• Preferred experience working with global and offshore project teams
• Great communication skills
• Four-year Bachelor's Degree
• You likely have around one year of relevant work experience; though sufficient education will suffice.

To qualify for this position, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment-based work authorization

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