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Entry Level Client Facing Technical Support Engineer: Cloud Security

IBM

IBM

Entry Level Client Facing Technical Support Engineer: Cloud Security

Dallas, TX
Full Time
Paid
  • Responsibilities

    Introduction

    At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

    Your Role and Responsibilities

    Members of our Advanced Customer Support team are talented specialists, integral to the operations of the IBM Cloud support organization. Our engineers focus on delivering a positive, customized experience to our end users, working with a wide variety of tools at their disposal. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues.

    Our Security Support Engineers work closely with our end users to troubleshoot and resolve issues surrounding their cloud-based security products.

    A strong knowledge in the following areas is recommended:

    • Intermediate knowledge of Operating System Principals (Windows, Linux, VMware)
    • Strong troubleshooting/analytical skills (log parsing, deep-dive testing, etc)
    • A strong understanding of Networking, Gateways, Firewalls, & Routing
    • SSL Certificates
    • VPN, OpenVPN, Authentication
    • Network Protocols, TCP/IP, OSPF, RIP, DNS, VLAN Tagging/Trunking

    Other responsibilities include:

    • Diagnose and troubleshoot issues reported by IBM Cloud customers.
    • Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
    • Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer's satisfaction.
    • Work with various internal teams, and management to diagnose and resolve critical issues.

    These are office based positions in IBM locations including the following. Opportunities in these locations will vary based on demand & will be deleted as filled: NC - Research Triangle Park TX - Dallas, Houston

  • Qualifications

    Required Technical and Professional Expertise

    • Experience working directly with customers.
    • Experience or knowledge of working in the cloud computing industry with a focus around networking and/or security, and other infrastructure services.
    • Experience troubleshooting complex issues using problem determination and best practices.

    Preferred Technical and Professional Expertise

    • Willing to travel up to 10%
    • Bachelors or Masters Degree
    • Industry certifications related to network & security technologies such as CISSP, CEH, CCNA
    • Experience with Cisco, Juniper/JunOS, Vyatta is a strong plus.
    • Linux (CentOS/RedHat,Ubuntu/Debian) Troubleshooting

    About Business Unit

    Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.

    Your Life @ IBM

    What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

    About IBM

    IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

    Location Statement

    IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. IBM intends this job to be performed entirely outside of Colorado.

    Being You @ IBM

    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

  • Industry
    Information Technology and Services
  • About Us

    IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

    Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

    At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.