ACCOLADE AT A GLANCE .. Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation's 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com

ROLE OVERVIEW...

THE TECHNOLOGY SERVICES INTERN,reporting to Sr Manager, Technology Services,is responsible for ...

• Analysis and resolution of escalated support requests
• Automation and delivery of software installs and group policy settings
• Configuration and delivery of new computers to end users
• Assist inthe delivery of small and mid-size IT projects

The Technology Services teamworkload is varied and fast-paced. Interns will be faced with individual issues that need a quick solution. They will also encounter problems that affect larger sections of the environment and that require action that is more deliberate. Planned changes require development, testing, communication, and follow-up to be successful.Interns will be exposed to Windows(Workstation and Server),MacOS, and Linuxrunning in both physical, andvirtual environments(on premises and cloud). They will become familiar with operation and automation tools for these platforms, as well as change control processes used to manage them.Interns will be exposed to all areas of Accolade's business and to users with all levels of technical skill. They will learn to tailor their approach to each individual user based on their skill, urgency, level, location, and many other factors.

Accolade's users rely on technology for all aspects of the business - from the developers who create sophisticated systems to the Health Assistants that deliver detailed, immediate, and personal service to our customers,to the sales and marketing team that turns our excellent service results into future business opportunities. TheTechnology Servicesteam resolves complex issues which helps keep end users productive in their roles. We work with users basedin Accolade offices and remote locations (i.e.Work from home). We support Windows,Mac, and Linuxdevices, as well as virtual andcloud basedtechnologies.

We assess new technologies and configurations that will enhance the end user experience. These include small but impactful settings, new versions of major tools, and design and implementation of systems to manage our hardware and software environment.

Our products enable the business. We strive to provide a service that users know is a scalable, reliable platform for their tasks.

A DAY IN THE LIFE...

• SupportWindowsclient, Windows server,MacOS, and Linuxoperating systems
• Automate and/or enhance varioussystemsadministrationtasks
• Support basic networking tasks, includingprotocol, addressing,andconnectiontroubleshooting
• Provide basic project management to support delivery ofsmall andmid-range projects
• Work independently, deliverquality results and communicate effectively to both technical and non-technical staff
• Work directly with internal employees to facilitate delivery of technical solutions
• Document new and existingtechnicalprocessesin support of team cross-training efforts

Key Projects, Deliverables & Primary Responsibilities:

The Technology Services intern will augment existing Technology Services Engineering staff in their daily tasks and on larger projects. This will increase our ability to respond to support requests and to deliver updates to the environment.Additionally, the Technology Services team will beworking to streamline the accountcreationprocess for large training classes, which will require a variety of regression testing tasks. The intern will spend a significant amount of time on these efforts.

WHAT WE ARE LOOKING FOR...

• Familiarity with Windows, Windows Server,MacOS, and Linuxoperating systems
• Currently pursuing BA / BS in related field.
• Exposure to cloud infrastructure environments (preferably AWS)
• Scripting and/or systems administration background
• Familiarity with basic networking concepts Basic project management/time management skills
• Self-starter, ability to work with little oversight and with independence
• Experience working directly with customers
• Ability to lift and carry equipment that weighs 20 pounds or more
• MUST BE WILLING TO COME INTO THE OFFICE SOME OF THE TIME

WHAT IS IMPORTANT TO US...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

WE FIND JOY AND PURPOSE IN SERVING OTHERS

Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

WE ROLL UP OUR SLEEVES AND GET STUFF DONE

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. WE ARE STRONG INDIVIDUALLY AND TOGETHER, WE'RE POWERFUL

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

WE'RE BOLDLY AND RELENTLESSLY REINVENTING HEALTHCARE

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.

Accolade connects the widest array of personal health data and programs to present a single point of entry to the most effective health and benefits resources using a unique blend of compassionate advisors, clinical experts and intelligent technologies.