INTRODUCTION

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today. We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next. Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

YOUR ROLE AND RESPONSIBILITIES

The Columbia, Missouri delivery service center provides maintenance, support and monitoring of Network hardware and systems to IBM's business clients around the world. As a Network Services Specialist you will primarily support US Strategic outsourcing clients, providing network systems operations, security services, and end user services, including maintenance and support of network hardware and software systems. IBM's Network Services Team is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing. This position is located onsite in Columbia, MO (candidates must either be in/near Columbia or be willing to self-relocate to the area).

As a member of the Network Services Team, candidate will be responsible for the Management of Network equipment including Routers, Switches, Wi-fi, Load Balancers, and Firewalls. Candidate must also possess demonstrated skills with Level-2 and Level-3 support, Communications skills (written and verbal), customer facing, problem determination skills, and can work well with a group of peers. Ability to work nights, weekends, and holidays required. Primary skills required:

Support problem and change tickets for Network systems support work involving problem determination and implementation of changes to network devices.

The work consists of:

• Advanced knowledge of security technology, including firewalls, intrusion prevention systems, event correlation, log management, anti-virus, secure mail gateways, VPN, and encryption
• Advanced knowledge of TCP/IP networks, routers and switches.
• Good understanding of network design, deployment, and troubleshooting
• Experience deploying and configuring IPSec VPNs
• Experience with securing wireless technology
• Vendor co-ordination of WAN/LAN related issues
• Maintain device inventory in consultation with Account Management Team.
• Good network documentation skills

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

• High School Diploma/GED
• CCNA Security or equivalent certification in a firewall or security technology
• At least 1 year of experience in Network management such as: switches, routers, wi-fi, load balancers, and firewalls
• At least 1 year of experience in installing, troubleshooting, operating, testing, planning and configuring two or more security vendor technologies
• Ability to work nights, weekend, and holidays
• Basic knowledge in Network fundamentals, Routing, Switching, Wireless, WAN/LAN, and Cloud Technologies
• English: Fluent

PREFERRED TECHNICAL AND PROFESSIONAL EXPERTISE

• Degree in Information Technology, Electrical Engineering or Computer Science
• CISSP or equivalent Security Certification
• At least 3 years' experience in Network management such as: switches, routers, wi-fi, and load balancers and firewalls
• At least 3 years' experience in installing, troubleshooting, operating, testing, planning and configuring two or more security vendor technologies
• Ability to perform advanced problem determination / resolution

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.