The New Home Inside Sales Contact Agent will respond to new home sales phone calls, emails, web inquiries and chat inquiries and directs pre-qualified leads to the appropriate sales office at a Meritage Home community. Serve as the first point of contact for all new leads and as the liaison between new homebuyers and the onsite sales associates.

• Respond to all internet leads within 2 hours of initial request for information.
• Respond to caller inquiries immediately or at maximum within 1 hour from initial call.
• Engage with chat inquiries immediately during designated business hours.
• Build rapport with the prospective buyer, answer questions, take them through the discovery process, highlight energy efficient features, community amenities, and special features, review the variety of plans and customizable options, or otherwise provide the prospective buyer with enough information to generate further interest.
• Schedule initial appointment between the customer and Sales Associate.
• Initiate and maintain email drip/nurture campaigns using Salesforce.com.
• Maintain relationships with on-site Sales Associates through regular contact.
• Coordinate with the Marketing Department to maintain the accuracy of the information on the website and all internet related marketing.
• Responsible for product and community knowledge to assist in generating internet leads.
• Provide an exceptional customer experience.
• Follow outlined workflow processes for each lead type to ensure proper follow-up and to keep customers engaged.
• Conduct outbound call campaigns to reach out to current Meritage Homes' customers and realtors and inform them of grand openings, sales events, realtor events, model releases, etc. and schedule appointments.

• A High School diploma is required. Some college coursework or Bachelor's Degree preferred.
• Previous experience in internet sales or marketing, outside sales, or lead generation preferred
• Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to upload photos, edit and manipulate information, and perform other web-based tasks.
• Strong oral/written communication skills; excellent telephone skills
• Excellent interpersonal skills; ability to effectively communicate and work with prospective buyers with all levels of interest, and varied personality types
• Ability to present oneself with the utmost in professionalism
• Customer-driven presentation skills, and the ability to communicate with confidence
• Ability to influence others and overcome objections
• Team player with a demonstrated ability to work within cross-functional teams
• Homebuilding expereince preferred.

OVERVIEW Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we believe in quality. Meritage Homes is the ENERGY STAR® Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives. With over 100,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where very individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best

Headquartered in Scottsdale, Arizona, we’ve built more than 150,000 homes in multiple markets across the country. We believe that every family deserves to live better, smarter and healthier. It’s why we’re setting the new standard in home construction & design and leading the way in energy-efficient homes. For the employees at Meritage Homes that make this all possible, we believe in having the same standards of quality and reward that make for a challenging and enjoyable career.