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Ops Manager/Customer Service Team Lead in SF

HiOperator

HiOperator

Ops Manager/Customer Service Team Lead in SF

San Francisco, CA
Full Time
Paid
  • Responsibilities

    This role is a bit different from a traditional customer service manager role as you'll work with both external clients and in-house agents, depending on your experience.

    As an ops manager, you will be working directly with external clients and responsible for relationship management with existing accounts in addition to working on agent processes. As a team lead, you'll be the daily point of contact with external clients and help us manage a small team of remote agents for your specific accounts. Essentially, you will help us figure out how to make and keep our customer's customers happy, then go do that, using a small team of remote people that you'll oversee.


    You will be embedded in the customer service and operations departments of many companies and you will have constructive possession over these organizations. Responsibility, dependability, and punctuality are paramount. You need to have a good brain and you need a great attitude because we like being around fun people. We are the opposite of corporate. We are 'real' people.

    We're looking for someone who wants to be part of a promising startup doing something innovative that nobody has done before. We have a strong social mission, trying to provide service jobs to areas where manufacturing has dried up, using the internet to connect people. We're looking for someone who wants ownership and to learn a lot very quickly.

    About you:

    • Dependable - We're running other companies and we're a small company. So if don't show up, that means more work for everyone else. Above all else, we need someone to show up ready to roll everyday. 


    • Self-starter - We're a small YCombinator backed startup: things are ambiguous and chaotic still. We don't want someone we have to boss around. We want someone on our team who will help us figure out what to do, then go do it.


    • Quick Learner - Obvi...


    • Willingness to be flexible - You cover for someone, they cover for you, in all things.


    • Punctual - If you're late, our clients are late.

    There's a lot of scope to work on documentation, processes, training, and product depending on your interests.

  • Related Article
  • Qualifications

    Proven track record in an exceptional customer support role - Let's be frank. Customer service is a grind sometimes. We want people who are fun to be around and can let things go like water off a duck's back, staying positive even in the face of some difficult customers.


    More about you (All negotiable):

    • Extremely detail oriented
    • Process driven
    • Willingness to be flexible
    • Proven track record in an exceptional customer support role
    • Comfort using Google Suite of Products
    • Experience using ZenDesk, FreshDesk, or alternatives
    • Experience with Shopify
    • Experience in Customer Support Roles and/or managing ops teams preferred
  • Compensation
    $40,000 to $65,000
  • Benefits
    • Healthcare
    • Snacks
    • Unlimited PTO
  • Industry
    Internet
  • About Us

    HiOperator provides customer support on demand. We are entirely US-based and are currently supporting companies offering real-time food delivery, luxury clothing, IoT products and everything in between. Customer service isn't something we have to do, it's all we do!