SALARY RANGE

US Remote 93,000 - 135,000 USD per year

YOUR JOB

The Voice of Customer (VOC) team collaborates with partners across Indeed to deliver product, process, and training improvements based on the client feedback combined with internal analysis.

As a Qualitative Researcher on the Voice of Customer (VOC) team, you will plan and execute qualitative research to drive insights for cross-functional product teams informing long-term strategy. You will design and lead executive customer interviews, discussion and focus groups. You will develop the qualitative research pipeline for Indeed’s customer research community teaming with our client success, sales, product, and marketing teams. Your research will help define product development roadmaps, recommendations to address key drivers of customer satisfaction and improve business performance metrics.

An ideal candidate is passionate about research and collaboration, and able to communicate research findings in a clear and compelling way.

RESPONSIBILITIES:

• Develop qualitative interview and focus group discussion guides to better understand customer behavior, customer business challenges, customer strategy, customer pain points and customer business objectives.

• Execute all phases of qualitative research, including topic selection, research design, conducting research, synthesis of insights, development of necessary graphs and visualizations, and delivery of a final presentation/report.

• Conduct research among internal employees and executives, customer executives, research community members, product user groups, prospective customers, customer advisory boards and technical advisory boards

• Collaborate with leaders within product, engineering, marketing, and client success to develop a pipeline of qualitative research to keep the customer research community participating and engaged on a regular cadence

• Frame business questions into appropriate research questions 

• Use the appropriate statistical sampling methods to ensure results are representative of desired target population and meet the desired degree of confidence

• Program surveys in online research community

• Facilitate productive discussions among online research community members

• Analyze and interpret results, write reports, and present actionable recommendations

• Impact executive decision makers through excellent storytelling using clear and concise visualizations

• Serve as one of VOC’s qualitative research experts to ensure our methodologies are rigorous and support our conclusions

WHO YOU ARE

• Minimum of 5 years conducting qualitative research in a professional setting

• Experience with customer panels or focus groups, including discussion guide development, moderation, interviewing and synthesis of insights and recommendations

• Strong communication and collaboration skills

• Intellectually curious with a passion for research

• Have high Emotional Intelligence and are a great team player

• Experience with customer/user panels or user experience testing

• Comfortable using online tools and platforms to program and execute research, including pulling research data from databases and using visualization tools

• Have experience with research quality control, including methods to reduce common sources of bias, identifying and eliminating poor quality responses,etc.

• Experience working with stakeholders to translate business questions into research briefs

• Able to communicate research results in a concise, engaging and visual way for both technical and non-technical audiences

PREFERRED:

• Graduate degree in UX, market research, or a Social Sciences field such as psychology or sociology is preferred

• Prior experience collaborating with User Experience (UX) teams to jointly develop quant/qual research

• Prior experience managing and/or conducting research with an online research panel or community

• Prior work within a top-tier consulting firm a plus

• Experience with text and sentiment analysis and natural language processing (NLP), SQL, Tableau, and self-service survey products such as Qualtrics

• Experience with B2B research

WHO WE ARE

Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.

OUR MISSION

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.