SALARY RANGE

Austin 93,000 - 135,000 USD per year

YOUR JOB

The Voice of Customer (VOC) team collaborates with partners across Indeed to deliver product, process, and training improvements based on the client feedback combined with internal analysis.

As a researcher on the Voice of Customer (VOC) team, you will plan and execute quantitative research to drive insights for cross-functional product teams informing long-term strategy. You will develop the quantitative research pipeline, using methods such as surveys and experiments, for Indeed’s customer research community teaming with our client success, sales, product, and marketing teams. Your research will help define product development roadmaps, recommendations to address key drivers of customer satisfaction and improve business performance metrics, applying rigorous statistical and analytical methodologies to support your conclusions.

An ideal candidate is passionate about research and collaboration, and able to communicate research findings in a clear and compelling way.

RESPONSIBILITIES:

• Execute all phases of quantitative research

• Collaborate with UX, product, engineering, marketing, and client success to develop a quantitative research pipeline schedule to keep the customer research community participating and engaged

• Develop surveys and quantitative metrics in collaboration with cross-functional team members to baseline current state and provide meaningful signals for measuring improvement in experiences over time

• Build and/or oversee the creation of report dashboards, PowerPoint or Google Slides decks, crosstabs, charts, and other deliverables that support our clients’ understanding of survey results

• Framing business questions into appropriate research questions and methods

• Identifying trends and solidify the strategic direction of product and services development

• Program and manage surveys with an online customer community.

• Statistical analysis including summary statistics, predictive modeling, MaxDiff and other choice-based modeling

• Analyze and interpreting results, writing reports, and presenting actionable recommendations

• Impact executive decision makers through excellent storytelling using clear and concise visualizations

• Serve as one of VOC’s statistical experts to ensure our methodologies are rigorous and support our conclusions

WHO YOU ARE

• Graduate degree in a quantitative field such as UX, MS in Computer Science, Statistics, Mathematics, quantitative social science, or a closely related field is preferred

• Minimum of 3 years of professional industry experience in Data Science, Business Analytics, Market Research, UX or Data Analysis

• Intellectually curious with a passion for research

• Have high Emotional Intelligence and are great team player

• Strong communication and collaboration skills

• Professional experience conducting quantitative research, including working with stakeholders to translate business questions into research briefs

• Experience with customer/user panels or user experience testing

• Able to program surveys and experiments into online tools and platforms, and building and/or pulling data using SQL

• Have experience with survey quality control, including designing surveys to reduce common sources of bias, identifying and eliminating poor quality responses, speeders, straight-liners, etc.

• Experience coding in Python, R, or another advanced, open-source data analysis programming language. SPSS, Sawtooth are a plus.

• Experience with longitudinal and cohort analysis, segmentation methods 

• Deep understanding of designing and implementing A/B tests, and advanced extensions, MaxDiff and Conjoint Analysis 

• Able to communicate research results in a concise, engaging and visual way for both technical and non-technical audiences

• Be prepared to manage or mentor 1-2 research methods & analytics team-members as the team grows

Preferred:

• Graduate degree with advanced coursework in statistics, applied research design, social science research methods, user research or related skills

• Prior experience managing and/or conducting research with an online research panel or community

• Prior work within a top-tier consulting firm a plus

• Experience with self-service survey tools such as Qualtrics, and data presentation tools such as Tableau

• Experience with B2B research

WHO WE ARE

Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our Sales team with career development and training from day one.

OUR MISSION

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs 

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment.  Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.