SALARY RANGE

Austin 93,000 - 135,000 USD per year

NYC Metro Area 114,000 - 166,000 USD per year

SF Bay Area 125,000 - 181,000 USD per year

Seattle 113,000 - 163,000 USD per year

US Remote 93,000 - 135,000 USD per year

YOUR JOB

As the world’s number 1 job site, our mission is to help all people get jobs. Indeed needs dedicated, passionate people working together across teams and products to make this happen.

We are a rapidly-growing, fast-paced, highly-capable User Experience (UX) team building the most popular job site in the world. We help employers make extraordinary hires with the world's largest employment platform. We work in Seattle, San Francisco, Austin, Tokyo, the UK and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face hiring and getting hired. Most importantly, our team is encouraged to deliver results and be able to demonstrate the impact our changes have on our business.

We are looking for a Quantitative User Experience Researcher with strong skills in behavioral data analysis, experiment design, survey research, statistical analysis, and human-computer interaction.  You will collaborate with cross-functional team members to define and prioritize research and to develop UX metrics.  You will design and conduct empirical research, and you will code, clean, visualize and analyze Indeeds’ vast stores of data using statistical methods in order to understand and extract meaningful patterns of user behavior.  Your research will generate user experience insights that will move our products forward.

Your primary responsibilities include:

• Build relationships and collaborate with product teams to define and prioritize high-impact research to improve user experience

• Define and develop quantitative UX goals and metrics in collaboration with cross-functional team members

• Coding, cleaning, analyzing, and visualizing Indeed’s vast stores of data using statistical methods in order to extract meaningful patterns of user behavior

• Extracting themes and patterns from unstructured verbatims using Natural Language Processing and Sentiment Analysis techniques

• Design and conduct studies that address both user behavior and attitudes

• Develop statistical models to understand user experience

• Drive change by communicating research findings that are convincing and actionable for both research experts and non-experts

• Collaborate closely with qualitative researchers to create holistic narratives and compelling stories through the synthesis of several data streams, marrying both quantitative and qualitative data

• Work cross-functionally with design, product management, content strategy, engineering, behavioral science, and marketing

• Analyze complex experiments and recommend clear actions with supporting evidence

• Improve Indeed’s ability to measure broad impact of changes beyond local effects (i.e., effect on whole flow vs just current page)

• Socialize and teach quantitative concepts and frameworks to teams through presentations, workshops, and other forms of knowledge sharing and collaboration

WHO YOU ARE

• 3+ years of experience in an applied research setting

• 2+ years of experience in coding-based analysis packages (such as R or Python), including familiarity with functions

• Mastery of data query languages, such as SQL

• Experience with natural language processing and sentiment analysis techniques for unstructured verbatim data

• Demonstrated ability to apply quantitative methods to real-world customer challenges in a business environment

• Expertise in survey design and analysis

• Ability to determine and execute the right research method for the question at hand, including the ability to recognize when to partner with qualitative researchers

• Strong experimental design and/or A/B testing skills; you understand how to plan, execute, and analyze experiments in a statistically rigorous way

• Demonstrated ability to analyze and visualize quantitative data

• Strong communication skills and comfort interacting with and influencing stakeholders in varied roles and at varied levels of the organization

• Familiarity with survey design and analysis, including experience in self-service survey programming tools (like Qualtrics, Decipher, or SurveyMonkey)

• Preferred qualifications

• MS or Ph.D. in a human behavior-related field (Human-Computer Interaction, Human Factors, Cognitive Psychology, Social Science, Statistics, Behavioral or Microeconomics or other related fields)

• Excellent grasp of best practices in data visualization to influence decision-making

• Familiarity with analysis of eye-tracking data is a plus

OUR WORKPLACE: PEOPLE LIKE IT HERE.

At the core of our culture is a commitment to serving our users. We can embrace disagreement because we’re always united in doing what’s best for customers. We can take risks and make mistakes because we’re constantly testing, learning, and improving. Our people bring a wide range of perspectives, experiences, talents, temperaments, and backgrounds to the table, and bring their whole selves to work.

MAKE WHAT MATTERS: HELP THE WORLD WORK BETTER.

Indeed is a conversation about jobs, companies, salaries, skills, locations, benefits, culture, your past jobs and your bright future. If you are the type of researcher that wants to know what you are doing matters then you'll like our data-driven approach to product development. Being a part of our design community, you’ll be capturing the insights we need to serve our millions of customers and build something that shows up in a meaningful way in the lives of job seekers and employers.

SOME OF OUR PERKS.

Life and work balance — We trust our employees to manage their time in a way that works best for them. We're proud to offer an open vacation policy to full-time Indeedians across the globe.

Relaxed work environment, serious mission — You will enjoy a casual work environment with flexible hours.

Healthy in body and mind — Going beyond the usual medical, dental, and vision coverage, Indeed offers incentive programs, wellness days, and fitness classes to keep you moving forward.

If you are genuinely interested in supporting a sustainable business that creates helpful products that people love to use - all at a company that treats both customers and employees with respect, we look forward to hearing from you.

WHO WE ARE

We are a fast-moving, data-driven UX team building the most popular job site on the planet. Our teams work in Seattle, San Francisco, Austin, Tokyo, Singapore and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face everyday.

OUR MISSION

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.

OUR POLICIES AND BENEFITS

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment.  Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.