We're growing rapidly, and seeking a passionate professional to join our Solutions team in New York as a Customer Success Analyst (CSA). Glia’s CSA’s provide strategic advice to clients in LATAM and the USA on how to best drive value with our platform. Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice.

ABOUT GLIA

Glia is reinventing the way businesses support their customers online. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

As a key member of our Success organization, you'll support ongoing consultative relationships with our most important clients. Learn and master our pre-sales, implementations and ongoing optimization processes. If you're looking to create value for large organizations through elegant tech solutions and learn how to effectively consult for large and complex companies, this role is for you.

WHAT YOU'LL DO:

• Provide strategic advice to clients in LATAM and the USA on how to best drive value with our platform.
• Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform.
• Collaborate across numerous internal teams. Establish relationships at all seniority levels throughout the organization.
• Provide product and strategic insights based on your experience with clients.
• Support the development and execute comprehensive training initiatives.

• 1-3 years of full-time work experience overall
• Fluency in Spanish is mandatory
• Previous experience in a SaaS Startup or Tech company is preferable.

BONUS QUALIFICATIONS:

Experience in:

• Customer Success, Consulting, Account Management. |
• Academic background in Business, Economics or Administration
• Experience working in or selling to Contact Centers

• Exciting, dynamic and rapid growth environment
• Collaborative culture with autonomy and purpose
• Incredible mentors & investors that are an active part of the company
• Team events including nights out and team travel
• Free gym membership (you have to commit to going 3x per week!)
• Diversity: 18 languages and 7 countries represented
• Competitive base salary & benefits
• Participation in employee option pool

Glia transforms the way companies have conversations with their customers online. We're Pre-IPO, well funding and growing rapidly. Let's talk!