The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
TTEC Digital is seeking a Senior CX Consultant, Strategy & Operations to join our team. This role is US based and will require travel once it’s safe to do so.
What we are looking for:
We are looking for a Senior CX Consultant for our Strategy and Operations practice who has a holistic perspective on seamless omnichannel customer experience, digital solutions, and technology optimization. As a Senior Consultant, you will help to develop and deliver our capabilities to the market place through consulting, account management, and sales.
What you’ll be doing:
What skills you’ll need:
Compensation and Benefits:
The anticipated starting salary range for individuals expressing interest in this position is $80,000-$120,000. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees include the following:
Why TTEC? What we offer:
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Be Healthy
We support healthy living and have the tools and resources to help you such as:
Be the Difference
You’ll have the opportunity to have a positive impact in your community:
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.