iRobot Corporation, with a mission of "empowering people to do more" is at the forefront of the development of robotics and artificial intelligence technologies. iRobot has become one of the world's preeminent specialist designers and builders of consumer robots. iRobot invests in the development and growth of its people, in a culture of empowerment, innovation and fun. Come work with some of the most talented and influential people in the robotics field utilizing cutting edge technologies, in an exciting, fast-growing industry!
We are seeking a CRM Marketing and Customer Care Operations - Co-op to join our Global Marketing team with focused work within CRM and Customer Care Data and Analytics within our Home Robots Business Unit. Working within the Global Customer Care Team, enable best in class consumer experience with iRobot's CRM platforms by ensuring relevant functions and enhancements are delivered and available to prospects, customers, agents and business users. Analyze data from a variety of Customer Care sources to identify opportunities for process improvements targeted to improve customer experience.
This position requires a curious and dynamic individual with the ability to flourish in a fast-paced environment.
Impact you'll have: Affect key business decisions by creating reports and doing analysis that provides insight into essential data points. Participate in customer-impacting projects. Culture: Fast paced, high-energy, team oriented, bagel Fridays/dog day Friday, "have fun" is in our mission and cold brew is on tap.
About the Team:
We are the leading global consumer robot company, designing and building robots that empower people to do more, both inside and outside of the home. To date, we have sold over 25 million robots and globally employ more than 1,000 of the robot industry’s best and brightest. iRobot is committed to fostering invention, discovery and technological exploration in the pursuit of practical and valuable robot products for the home.