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System Service Representative - SYS.System x

Learn more about IBM
IBM

IBM

System Service Representative - SYS.System x

Columbus, OH
Full Time
Paid
  • Responsibilities

    Introduction

    At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

    Your Role and Responsibilities

    IBM seeks to hire a hardware computer technician; System Services Representative (SSR) for the Columbus, OH area. This role is for an individual to primarily support X86 servers including HP/ Dell / SUN / and IBM. The role requires the ability to perform on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They will be responsible for System X, Networking, and Storage.

    They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation.

    They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. You will work in an enterprise environment.

  • Qualifications

    Required Technical and Professional Expertise

    • Valid driver's license
    • Reliable vehicle
    • Experience in hardware support of IBM and/or OEM Servers, Networking, switches, and routers or equivalent in a lead role
    • High school diploma or equivalent
    • Advanced X86 server skills including HP/ Dell / SUN / and IBM
    • Ability to work independently in a fast-paced environment

    Preferred Technical and Professional Expertise

    • Technical school degree/diploma
    • Proficient at keyboarding
    • Proficient at communicating via Email and instant messaging.
    • Knowledge of the service now call management system
    • Proficient with Microsoft Excel

    About Business Unit

    At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

    Your Life @ IBM

    What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

    About IBM

    IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

    Location Statement

    IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

    Being You @ IBM

    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

  • Industry
    Information Technology and Services
  • About Us

    At IBM, work is more than a job–it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.