The Role: We’re looking for the right person to bridge the gap between our business and technical worlds. As our Technical Implementation Manager, you will work hand in hand with our Customer Success and Product teams to help strategize and architect a successful client implementation.

What you'll do:

• Manage multiple implementations for clients while acting in a hybrid role of project manager and technical/ business consultant
• Lead project design sessions and provide guidance and best practices on configuration options to meet client needs
• Understand our application end to end and collaborate with Sales, Customer - Success and Product Managers to identify and communicate technical services and solutions
• Participate in late-stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customizations)
• Obtain client feedback and transition this into action items for our product and development teams
• Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
• Own any problems you discover along with the solution to these problems
• Be the go-to resource for answering any questions about your product and processes from other internal teams

You should have:

• A Bachelor’s degree in a quantitative field (e.g. Information Technology, Engineering, Economics or related field)
• Experience in either managing projects for product/engineering teams or consulting or technical account management experience related to business applications and system integrations.  Travel experience is a huge plus!
• A keen interest in technology, doesn’t need to code but is familiar with web technologies and could write a SQL query in a pinch
• An entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast- paced environment
• Strong relationship building skills and the ability to negotiate. You’re comfortable working with a customer to help drive implementation requirements and negotiating on services when asked to build out a scope of work.
• Experience in driving the basics of a good project management plan. From risk management to communication strategies.
• The ability to work within an environment where employees need to be scrappy to get the information they need versus having tools readily available for them to tell a story.

Founded in 2013 and headquartered in New York City, Rocketrip is aiming to revolutionize business travel by introducing the motivation to save. We're a group of tech innovators who looked at the current state of business travel, became frustrated by the antiquated employee and employer experiences, and decided to do something big about it. Our team is focused on utilizing technology, design and data to align employee and company interests.

Rocketrip is backed by a renowned set of investors and advisors, including GV (Google Ventures), Bessemer Venture Partners, Canaan Partners, Genacast Ventures, and Y Combinator.

We...

• Are in high growth mode, and you will have the ability to make a huge impact
• Offer great benefits, including medical, dental, and optical
• Provide employees with a 401k plan
• Believe it's important to rejuvenate and offer a "take what you need" vacation policy
• Have a dog-friendly office
• Provide access to gym membership discounts
• Also give access to a range of other discounts including Citibike and Zipcar

Rocketrip cuts a company’s travel costs by incentivizing employees to spend less on their trips. When employees get to keep a portion of the savings they generate, they start to treat the company’s money like it’s their own.

Rocketrip’s software combines real-time travel prices, company policy, and a suite of patented algorithms to set customized budgets and predict what a trip should cost. Business travelers beat their budgets by making cost-conscious choices like booking in advance, selecting a cheaper hotel, or staying with friends. The company saves money, and the employee earns actual rewards.