SALARY RANGE

Austin 80,000 - 116,000 USD per year

NYC Metro Area 94,000 - 136,000 USD per year

SF Bay Area 102,000 - 148,000 USD per year

Seattle 93,000 - 135,000 USD per year

US Remote 80,000 - 116,000 USD per year

YOUR JOB

At Indeed, we want to make the hunt for that dream job as easy as possible for everyone.  In order to do this, we need to get the jobs first. Every job. On every site. Everywhere.  This is why we aggregate millions of jobs each day from over 100,000 internet sites globally.

You will be responsible for leading a small team of Aggregation Data Maintenance Associates, providing support, guidance, and career mentorship.  You will also work closely with our engineering and product team for guidance, to identify and escalate issues, report potential bugs, and help prioritize work on our systems.  Leadership work will be balanced with individual work on aggregation tickets and projects.

RESPONSIBILITIES:

• Be passionate about making sure our users get the most out of their job search experience.

• Manage a team of 4-8 Aggregation Operations Technical Analysts. Mentor them and help develop their skills.

• Manage the hiring process for your team by identifying skill gaps, needed headcount additions, and leading an interview panel.

• Plan, assign, coordinate, and review audits and reporting results, providing guidance and assistance to your team as needed.

• Help define and prioritize team projects.  Update documentation as necessary.

• Help define and implement team goals and processes.

• Decipher and apply the HTML/CSS layout of job sites in order to make informed, creative decisions regarding how to capture current and future job data.  

• Use HTML and CSS selectors to define data aggregation rules using a proprietary UI.

• Become an expert on Indeed’s aggregation system and provide technical training and mentoring  to users (including new team members) on how to utilize the system most efficiently in terms of both time spent and processing power.

• Act as an escalation point for technically difficult issues for both internal and external team members (especially junior members) to help diagnose and resolve them.

• Collaborating with development teams on testing requirements and implementation details.

• Build and support tools using front end skills (HTML/CSS/JavaScript) and backend development (Python and Java).

• Report bugs to software developers engineering or contribute to existing bugs reports and contribute product improvement suggestions. Champion bug resolution with product and development teams.

• Review existing operational processes and identify opportunities for efficiency improvements by building new tools.

WHO YOU ARE

QUALIFICATIONS:

3+ years of relevant professional experience including:

• Daily utilization of HTML, CSS, XML, Regular Expressions, HTTP and FTP

• 1-3 years experience with a scripting language (e.g. Python, Bash, Javascript)

• 1+ year query language experience (SQL, JQL, etc)

• 1-3 years of people management experience

• Background in a support or technical operations role or with a consumer-facing web company

• Experience working within or organizing daily tasks via ticketing systems in a support or operations role.

• Is comfortable handling a large number of concurrent requests and independently re-prioritizing as necessary

• Able to communicate clearly with both technical and non-technical users. Experience leading training sessions is a plus.

• Detail-oriented with exceptional follow-up skills

• Can identify a quick fix but still strive for long-term solutions

• Inquisitive and eager to learn in a dynamic and fast-paced environment

• Ability to train and mentor technical and non-technical staff or team members.

PREFERRED QUALIFICATIONS:

• Relevant experience with version control software (e.g. git, svn, etc)

• Foreign language skills (Spanish, French, German, Japanese, etc)

• 3+ years of people management experience in a fast-paced technical environment

  WHO WE ARE

We are builders, we are integrators. IT creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

OUR MISSION

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We are committed to creating an environment where all employees feel included and have a strong sense of belonging. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family/marital status, refugee or immigration status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.

We encourage people from all backgrounds to apply and join us in our mission of helping people get jobs.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.