SALARY RANGE

US Remote 93,000 - 135,000 USD per year

YOUR JOB

At Indeed we help people get jobs. As a UX Researcher at Indeed, you will independently design and execute research to understand our customers’ needs, synthesize findings, and partner with our design team to create excellent and polished user experiences.

We are looking for an experienced qualitative or mixed-methods UX researcher who can help deeply understand the needs of our internal customers and translate those into improved experiences. In this role, you will seek to understand the “why” behind behaviors and attitudes of the wide variety of customers using Indeed’s data platform and tools. These efforts will ensure the experiences we create are easy to use, useful, and efficient. You’ll be working on a highly collaborative research team that has researchers from a variety of disciplines.

You have extensive experience with a variety of user research methods and best practices and demonstrated experience partnering with and influencing your peers in Design, Product, and Engineering to help guide the vision of the products we develop and deliver research helps us create world-class experiences that our customers will value highly.

YOUR PRIMARY RESPONSIBILITIES INCLUDE:

• Collaborate with product management on ideas that will help them reach their goals

• Understand user behavior and motivations: use qualitative and quantitative research methods to gain deep user insights

• Evaluative research – assessing our existing product ecosystem with an eye for incremental improvements and refinements

• Generative research – assessing gaps in our user journey and how they engage with our offerings

• Design research studies, gather data, synthesize it into actionable insights and disseminate findings to various teams through reports and presentations

• Create research reports, user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen organizational understanding of our users

• Evangelizing research insights to a broad section of the company, including senior leadership, becoming the go-to expert for questions on user behavior

• Contribute to the overall vision and user interface solutions for current and future experiences from concept exploration to implementation.

• Work autonomously and able to prioritize effectively without losing sight of the big picture

• Collaborate with other researchers, product managers, and UX designers to ensure research translates into business impact

WHO YOU ARE

• 2+ years conducting user research for software/web based products with stories to share

• Experience researching for internal tools or enterprise web-based products

• Flexible approach to research: Familiarity with a variety of research methods, at all stages of the product development process

• Experience doing research on data presentation and visualization

• Excellent story-telling abilities and facilitation skills

• Mentor, support, and build up others on the UX team to conduct great research.

• Have experience with remote testing tools.

• Ability to perform all research-related tasks in the qualitative research project lifecycle: create a test plan, write a screener, recruit users, schedule users, moderate tests/ conduct in-depth interviews, create video clip highlights, create research findings summary, and effectively present and share results

WHO WE ARE

We are a fast-moving, data-driven UX team building the most popular job site on the planet. Our teams work in Seattle, San Francisco, Austin, Tokyo, Singapore and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face everyday.

OUR MISSION

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.